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Client services representative - Environment Testing

Eurofins Scientific

Eurofins Scientific

Customer Service
Ottawa, ON, Canada
Posted on Thursday, May 18, 2023

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 50,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

In 2020, Eurofins generated total revenues of EUR € 5.4 billion, and has been among the best performing stocks in Europe over the past 20 years.

Job Description

Primary Purpose: Under the supervision of the Client Services Team Leader this position is responsible for:

  • Answering client’s requests on phone or in person, entering client and sample
  • Information into LIMS, preparing supplies and bottles requests for clients, and ensuring that projects are processed quickly and delivered on time to operations.

Principal Duties & Responsibilities:

  • Receiving samples from clients at the counter directly or by courier delivery
  • Sorting the samples and making note of any deficiencies
  • Discussing the project with the client to ensure clarity of the requirements, if necessary
  • Using the Laboratory Information Management System (LIMS) to log-in the samples and generate labels
  • Preparing bottles for client pick-up or shipping
  • Assisting in answering the phones/email

Note this is a Scientific admin role and no analytical testing is carried out.


  • Good understanding of IT and PC applications and software (Excel, Word, PowerPoint,etc.)
  • Good communication skills, work effectively and efficiently
  • Knowledge of environmental samples considered an asset
  • Self-starter, ambitious and energetic
  • Laboratory experience considered an asset
  • Strong organizational skills
  • Excellent telephone and people skills

Additional Information

Monday to Friday: 40hours per week

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.