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Software Application Support

IBI Group

IBI Group

Software Engineering, Customer Service
Boca Raton, FL, USA
Posted on Tuesday, May 14, 2024

Company Description

Role Title: Software Application Support

Location: On-site (Boca Raton)

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

We use digital intelligence and deep human knowledge to create products and solutions in a holistic way. We empower our clients with agile, data-driven insights and technologies that complement our sustainable design, engineering and advisory expertise. We can confidently work in partnership to address global challenges from climate change and rapid urbanization, to increasing digitalization, socio-economic disruption and societal expectations head-on, all with the common goal of improving quality of life.

Job Description

We are currently seeking a full-time Software Support Specialist, with some database administration knowledge and experience. The applicant should be self-motivated and able to take initiative in a dynamic environment. Candidates are expected to have strong communication skills, both written and verbal, and should be able to work independently or as part of a team.

Responsibilities:

The ideal candidate will provide technical support for custom software solutions. Principal Duties and Responsibilities can include:

• Installs and uninstalls of various software

• Audits on applications, including users and data

• Tracking and routing problems and requests and documenting resolutions

• Research questions using available information resources and advise users on appropriate action • Diagnose and resolve technical hardware and software issues

• Recommending solutions to business software/hardware system problems

• Work on multiple phases of projects independently as well as coordinate activities with the software development team to resolve technical and/or business issues

• Gather business requirements for developing enhancements to support business processes • Stay current with system information, changes and updates

• Create test scripts and participate in testing new application changes and new software releases • Assist in the implementation of all application enhancements

• Track company licenses and process renewals or purchases of new software

• Update end user support documentation

Qualifications

Qualifications:

• Currently (already) eligible to work in Florida (US Citizen or Permanent Resident)

• 4-year Bachelor’s Degree preferred

• 3-5 years of information systems experience

• Knowledge of SQL

The salary range for the role based on experience is $55k-65k USD annually

Additional Information

Why Arcadis?

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.

Together, we can create a lasting legacy.

Join Arcadis. Create a Legacy.

Our Commitment to Equality, Diversity, Inclusion & Belonging

We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We believe that by working together diverse people with different experiences develop the most innovative ideas. Equality, diversity and inclusion is at the heart of how we improve quality of life and we work closely with our people across six ED&I Workstreams: Age, Disability, Faith, Gender, LGBT+ and Race. A diverse and skilled workforce is essential to our success.

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