OBIO Job Board and Talent Network™️

Connect with highly skilled talent in the health science industry.

Product Manager, Customer Solutions (remote)

Innomar Strategies

Innomar Strategies

Product, Customer Service
United States · Remote
Posted on Saturday, September 9, 2023

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

Under the direction of the Director of Customer Web Solutions, and in partnership with the other team leaders, the Product Manager, Customer Solutions is responsible for release planning, product roadmap definition, and ensuring proper delivery of customer facing solutions into our production environment. This new role will interact directly with the functional team, the development team, and the PMO (project management office) to ensure that product releases are delivered according to plan (e.g. scope, timeline, cost, etc.).

  • Represents the customer solution channel leads (web, desktop, and mobile) in cross-team meetings to report on status, issues, defect resolution and enhancement projects.

  • Must be an active contributor and facilitator in product roadmap decisions, and possess knowledge of business requirements, general technical design, and SAP functionality.

  • Partners with team members, cross-functional team leads, key stakeholders, and IBS leadership to define and manage the web solutions product roadmap(s).

  • Coordinates with all stakeholders and development teams in the creation of application release plans and to define the scope of each release.

  • Coordinates with business analysts in creation of application development plans that incorporate strategic and tactical business initiatives.

  • Works in coordination with the Solution Analyst Defect Captain, manages the incorporation of defect corrections into release plans, ensures closure of defects, and escalates risks/issues to leadership.

  • Represents all channels of customer facing solutions in the technical transport meetings, cross-functional planning meetings, stakeholder meetings, and meetings with leadership.

  • Coordinates with Solution Analysts, Security, and Technical teams to ensure environmental readiness: stability, performance, optimization, and proper change management.

  • Responsible for researching maintaining a working knowledge of the future SAP offerings, capabilities and technology trends, and incorporating that knowledge into communication and implementation at ABC.

  • Perform other duties as assigned.

What your background should look like

  • Required is a minimum of six (6) years IT and/or related business experience. Demonstrated an ability to develop strong business relationships, drive innovation, and establish best practices.

  • In addition, an understanding of business process modeling, system development lifecycle planning, web development, configuration of SAP CRM/ECC, and extensive experience in E-Commerce is critical.

  • A minimum of a B.S. degree in Computer Science or the equivalent is required.

  • Since the web-based solution is primarily based on SAP CRM, the associate should have a strong understanding of SAP architecture and capabilities in order to champion cost-effective, stable, and innovative solutions.

  • Thorough knowledge and understanding of business principles, processes and technology.

  • Detail oriented and organized.

  • Good analytical, conceptual and problem solving skills.

  • Ability to communicate effectively both orally and in writing; ability to communicate with sales, customers, engineers and management

  • Solid teamwork and interpersonal skills.

  • Strong presentation skills; ability to present and discuss strategies and technical information in a manner that establishes rapport, persuades others, and gains understanding.

  • Well organized with demonstrated success in planning and managing multiple projects simultaneously in a fast paced organization.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

For details, visit


Full time

Salary Range*

$118,000 - 181,720

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Affiliated Companies:

Affiliated Companies: FirstView, LLC

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.