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Patient Services Specialist (Remote-CA)

Innomar Strategies

Innomar Strategies

Customer Service
California, USA · Remote
Posted on Friday, September 15, 2023

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

**Hours: Monday through Friday 8/8:30AM-5/5:30PM PST**

Under the direct supervision of the Patient Services Supervisor, the Patient Services Specialist I is responsible for initiating, researching, completing, submitting and tracking Patient Services Program applications for assigned facilities. The Patient Services Specialist I activities require proactive and retrospective interaction with facility staff, patients, payers and PAP representatives. Travel may be required.

  • Demonstrates the ability to fully and accurately utilize IndiCare™ and all its functionality for successful claims management.
  • Identifies and qualifies patients for patient assistance programs at assigned facilities.
  • Obtains appropriate signatures and documentation for completed PAP applications prior to submission of the application to the respective PAP.
  • Ensures that patient-specific reimbursement related information is obtained and available for review and for tracking of replacement product, including maintenance of files and documentation for PAP application submissions.
  • Interfaces appropriately with PAP representatives.
  • Conforms to all changes in PAPs as evidenced by most recent program changes in IndiCare™.
  • Establishes business relationships with assigned hospital contacts and other pertinent hospital department managers, keeping them informed of significant changes in site-specific recovery potential based on changes to PAPs.
  • Interfaces appropriately with assigned key account associates with information relevant to additional products and services provided by ABC and its subsidiaries.
  • Resolves barriers proactively that may affect reimbursement at assigned facilities and provides detailed updates to the Patient Assistance Services Management when unable to resolve independently.
  • Readily assists on special projects within job scope to improve reimbursement optimization when requested by management.

What your background should look like

This position requires broad training in fields such as Medical Office Administration, Social Work, Medical Records, Patient Financial Services, Pharmacy, Nursing or similar vocations generally obtained through completion of a 2-year Associate Degree, technical vocational training, or equivalent combination of experience and education.

  • Ability to communicate effectively both orally and in writing
  • Demonstrated competence in Microsoft Excel and Word
  • Strong interpersonal skills
  • Strong organizational skills

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

For details, visit


Full time

Salary Range*

$36,100 - 51,480

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Affiliated Companies:

Affiliated Companies: Value Apothecaries Inc

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.