• Answering high volume of incoming calls in a professional manner while meeting daily goals;

• Address and respond to customers emails within company timeline;

• Ensure customers inquiries are properly addressed and documented and that issues are solved efficiently in a fast-paced environment;

• Maintains frequent contact with internal and external customers in order to address all payment issues;

• Identifies payment discrepancies, and initiates disputes resolution process to facilitate rapid turn around in collection effort;

• Performs related duties as assigned.

WORKING HOURS: 15:00 to 00:00 Lithuanian time.
Night-time hours from 22:00 to 00:00 will be paid at a rate of 1.5 .

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate degree program or equivalent combination of experience and education. Normally requires two (2) to four (4) years directly related and progressively responsible experience.

• Have experience in a call center taking or making customer calls

• Ability to communicate effectively both orally and in writing

• Knowledge of Accounts Receivables and Accounting principles - big advantage

• Familiarity with credit and collection operations procedures, including reconciliation of A/R activity - big advantage

• Knowledge of Microsoft programs; extensive knowledge of Excel

• Strong interpersonal skills

• Good negotiating skills

• Strong mathematical and analytical skills, attention to details

• Strong organizational skills

What Cencora offers

We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures.

Schedule

Full time€1 947,01 - €2 781,48

Affiliated Companies:

Affiliated Companies: World Courier (Lithuania) UAB