Call Center Specialist in Finance (afternoon shift)
Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives. Ranked #21 on the Global Fortune 500, our team members are united in our responsibility to create healthier futures.
Our Shared Service Center in Lithuania is experiencing rapid growth and we have many diverse and exciting roles in Customer Service, Operations, IT, Finance and HR. Join us and make a positive impact on human and animal health.
What you will be doing
Answering high volume of incoming calls in a professional manner while meeting daily goals;
Address and respond to customers emails within company timeline;
Ensure customers inquiries are properly addressed and documented and that issues are solved efficiently in a fast-paced environment;
Maintains frequent contact with internal and external customers in order to address all payment issues;
Identifies payment discrepancies, and initiates disputes resolution process to facilitate rapid turn around in collection effort;
Performs related duties as assigned.
WORKING HOURS: 15:00 to 00:00 Lithuanian time.
Night-time hours from 22:00 to 00:00 will be paid at a rate of 1.5 .
What your background should look like
Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate degree program or equivalent combination of experience and education. Normally requires two (2) to four (4) years directly related and progressively responsible experience.
Have experience in a call center taking or making customer calls
Ability to communicate effectively both orally and in writing
Knowledge of Accounts Receivables and Accounting principles - big advantage
Familiarity with credit and collection operations procedures, including reconciliation of A/R activity - big advantage
Knowledge of Microsoft programs; extensive knowledge of Excel
Strong interpersonal skills
Good negotiating skills
Strong mathematical and analytical skills, attention to details
Strong organizational skills
What Cencora offers
We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures.