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Operations Coordinator

Innomar Strategies

Innomar Strategies

Administration, Operations
Ontario, Canada · Remote
Posted on Thursday, June 20, 2024

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing


  • Coordinates projects with service providers (i.e. printers, creative partner, fulfillment partner) to ensure client satisfaction with card service and delivery

  • Liaises with adjudication partner on program set-ups and reporting

  • Participates in client meetings, as required

  • Develops work back schedules for card program initiatives

  • Acts as liaison between CSL and the client on material production

  • Assists with client reviews and approval processes (i.e. PromoMats ZincMaps, Veeva Vault) and Pharmaceutical Advertising Advisory Board (PAAB) submissions

  • Works with CSL leadership team, Innomar Marketing, and outside agencies to develop promotions and promotional materials to increase card uptake and return on investment

  • Develops client marketing materials to support card programs (HCP faxes, call scripts, detail aids, brochures)

  • Proof-reads materials prior to print production/delivery

  • Acts as point person for CSL Reporting Portal additions

  • Responsible for RxHelp Admin portal and RxHelp site maintenance, program and logo additions, coordinating site updates and changes with Innomar IT

  • Coordinates the preparation and delivery of RxHelp card and other materials to customers

  • Coordinates delivery of materials to client sales reps

  • Works with our adjudication partner company to ensure adequate inventory is available for all fulfillment

  • Develops and maintains strong relationships with major customers and partners

  • Interacts with Finance and clients on invoicing and Purchase Order issues

  • Manages all French translations for program materials.

  • Supports the development of RFP requests and liaises with internal staff (NBD) as needed to deliver client proposals

  • Acts as point person on client AE/PV training (annual for all clients), completes and submits Adverse Event Reports

  • Sends monthly program reports to clients

  • Consistently maintains high corporate profile with key customers and strategic business partners

  • Works closely with the rest of the CSL team to gather feedback from customers on requirements and business needs

  • Works with the CSL Team to resolve complex business issues or concerns

  • Provides pre and post-sales support service, ensuring optimum customer satisfaction and maximizing business benefits

  • Interfaces with suppliers to attain and negotiate quotes for creative and printing services

  • Provides assistance and support with the preparation of proposals (reviews and edits copy written by other members of the CSL team)

  • Liaises with the Account leads to maintain maximum levels of account support

  • Acts as a point of contact for technical queries, HCP and patient inquiries (through

  • Handles various administrative tasks for the CSL team (i.e. Fedex shipments, rep mailing requests,

  • Other related activities as assigned.

What your background should look like


  • Bachelor degree, Business, Science or Arts

  • 3-5 years total combined experience in marketing, client services and/or account management

  • Strong communication skills both written and verbal

  • Ability to prioritize and multi-task

  • Ability to apply critical thinking skills in order to solution problems

  • Bilingualism an asset

  • Highly organized with strong attention to detail


  • Extensive knowledge of the Pharmaceutical Industry, specialty programs and ideally a good understanding of the PAAB Code

  • Strong writing and editing capabilities

  • Ability to work on many projects at once with various individuals

  • Minimal travel required

  • Strong Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

  • Knowledge of graphic illustrator or Photoshop an asset

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.


Full time

Affiliated Companies:

Affiliated Companies: Cameron Stewart LifeScience Canada Inc.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.