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Operations Coordinator

Innomar Strategies

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Administration, Operations

Ontario, Canada · Remote

Posted on Thursday, June 20, 2024

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

PRIMARY DUTIES AND RESPONSIBILITIES:

Coordinates projects with service providers (i.e. printers, creative partner, fulfillment partner) to ensure client satisfaction with card service and delivery
Liaises with adjudication partner on program set-ups and reporting
Participates in client meetings, as required
Develops work back schedules for card program initiatives
Acts as liaison between CSL and the client on material production
Assists with client reviews and approval processes (i.e. PromoMats ZincMaps, Veeva Vault) and Pharmaceutical Advertising Advisory Board (PAAB) submissions
Works with CSL leadership team, Innomar Marketing, and outside agencies to develop promotions and promotional materials to increase card uptake and return on investment
Develops client marketing materials to support card programs (HCP faxes, call scripts, detail aids, brochures)
Proof-reads materials prior to print production/delivery
Acts as point person for CSL Reporting Portal additions
Responsible for RxHelp Admin portal and RxHelp site maintenance, program and logo additions, coordinating site updates and changes with Innomar IT
Coordinates the preparation and delivery of RxHelp card and other materials to customers

Coordinates delivery of materials to client sales reps
Works with our adjudication partner company to ensure adequate inventory is available for all fulfillment
Develops and maintains strong relationships with major customers and partners
Interacts with Finance and clients on invoicing and Purchase Order issues
Manages all French translations for program materials.
Supports the development of RFP requests and liaises with internal staff (NBD) as needed to deliver client proposals
Acts as point person on client AE/PV training (annual for all clients), completes and submits Adverse Event Reports
Sends monthly program reports to clients
Consistently maintains high corporate profile with key customers and strategic business partners
Works closely with the rest of the CSL team to gather feedback from customers on requirements and business needs
Works with the CSL Team to resolve complex business issues or concerns
Provides pre and post-sales support service, ensuring optimum customer satisfaction and maximizing business benefits
Interfaces with suppliers to attain and negotiate quotes for creative and printing services
Provides assistance and support with the preparation of proposals (reviews and edits copy written by other members of the CSL team)
Liaises with the Account leads to maintain maximum levels of account support
Acts as a point of contact for technical queries, HCP and patient inquiries (through questions@rxhelp.ca)
Handles various administrative tasks for the CSL team (i.e. Fedex shipments, rep mailing requests,
Other related activities as assigned.

What your background should look like

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Bachelor degree, Business, Science or Arts
3-5 years total combined experience in marketing, client services and/or account management
Strong communication skills both written and verbal
Ability to prioritize and multi-task
Ability to apply critical thinking skills in order to solution problems
Bilingualism an asset
Highly organized with strong attention to detail

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

Extensive knowledge of the Pharmaceutical Industry, specialty programs and ideally a good understanding of the PAAB Code
Strong writing and editing capabilities
Ability to work on many projects at once with various individuals
Minimal travel required
Strong Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs
Knowledge of graphic illustrator or Photoshop an asset

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Schedule

Full time

Affiliated Companies:

Affiliated Companies: Cameron Stewart LifeScience Canada Inc.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.