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Contact Center Agent

Pearl Interactives

Pearl Interactives

Winchester, KY, USA
Posted on Thursday, August 17, 2023
Pearl Interactive Network is seeking Contact Center Agents in Winchester, KY - Onsite.

The 2023 Recruiting Season Offers ONLY 3 TRAINING CLASSES LEFT. Scheduled Start Dates are Sept. 25, Oct. 23, and Nov. 13.

Pearl-Winchester offers a Competitive Compensation and Benefits Package to include:

Hourly rate: $16.20 + $4.41 toward Health and Wellness

Medical, Dental, Vision, Life Insurance, Critical Illness, and Hospital Indemnity

Retirement Plan

Identity Theft

Paid time off, Paid holidays

401K eligibility

Additional ancillary benefits to support your lifestyle professionally, physically, and financially through training and development.

Career path and opportunities for advancement.

Job Duties

Utilize standard technology such as a telephone, e-mail, and web browser.

Assist callers with filling out online applications and submitting them electronically to the plan provider for processing.

Navigate to the appropriate pre-scripted responses, read verbatim to provide basic and claims-specific information, and complete basic call log related to the phone inquiries by clicking radio buttons to confirm which scripts were read by the CSR to the caller.

Refer calls as required to Customer Service Representative II.

May be required to work holidays. Overtime may be required.

Perform other related duties as assigned.

Job Requirements

High School diploma or equivalent required

Minimum 6 months of customer service/secretarial/telemarketing experience required or equivalent military experience

Must be able to type a minimum of 20 WPM

Experience working with a PC and the Windows operating system is required

Effectively work within established contractual turnaround times, follow established and documented policies and standard operating procedures, and adhere to privacy rules

Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks

Proven ability to work as a member of a team is required

Spanish fluency is desirable

Physical ability to sit for up to 2 hours at a time while assisting callers; this position is a sedentary position in an office environment

This position requires 100% phone work which includes wearing a headset while simultaneously using a phone and computer

This position requires the ability to work in stressful situations

Adhere to strict attendance and limited break policy

Background Check and Customer Service Skill Assessments Required


Pearl Interactive Network, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Employment Type: Full-Time

Salary: $ 16.00 Per Hour