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Operations Director, Mobility Canada

IBI Group

IBI Group

Toronto, ON, Canada
Posted on Saturday, April 20, 2024

Company Description

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

Job Description

Arcadis is seeking an Operations Director in Canada to join our Mobility Global Business Area (GBA). The Operations Director, Mobility Canada will align service, resourcing and project risk activities across the Business Area (BA), whilst ensuring consistency in approach, operations & speed of service transformation.

This role reports to reports directly to the BA Director and indirectly to the GBA Operations Director. This position is located in Canada and can be based out of any of our Canada offices.

For this role Arcadis values professional experience across the following priority areas:

  • Leading transformation: Ability to bring people on a journey to the unknown, creating a sense of stability and security in uncertain times, avoiding change fatigue.
  • Managing change: Managing change e.g. divestments or mergers/acquisitions, growing a start-up, or leading change into other market/services or products, operating with new business models, turning around underperforming businesses, programs or teams and driving standardization and automation at scale.
  • Data and technology: Adopting data-driven decision making, leveraging data to create and demonstrate value. Tech savvy and comfortable and curious about technologies.

Role accountabilities:

The Operations Director is responsible for Project Performance, Project Governance & Change Control, Project Cash Collection, Compliance, and service including actively create environment for adoption of service best practice including standardization, automation and digital tools.

Additional responsibilities include Operational focus on:

  • Governance of Project Set up/handover (country size dependent).
  • PM Allocation.
  • Conduction specific training to support increased capability of the PM Cohort.
  • Project Reviews.
  • Risk Regime in place.
  • Project/commercial support.
  • Collaborating with growth/finance/legal.
  • Maintain Watch List and R&O to understand key risks for projects.
  • Participation and visibility of resource supply & demand forecasting and resultant plans.


The candidate should have a bachelor or master's degree and at least 10+ years of experience leading and growing a significant business function within a multinational engineering or professional services firm. The candidate will be able to inspire multi-disciplinary teams around a common purpose and demonstrate significant leadership capability.

The right candidate possesses a high level of intellectual, professional and interpersonal agility and flexibility. Further the candidate will bring excellent interpersonal skills and the ability to collaborate at all levels of the organization in particular senior levels. A pragmatic attitude is vital.

Further requirements and competencies:

  • An excellent understanding of and appreciation for business needs.
  • A well-developed understanding of and appreciation for organizational mission, values, and goals and consistent application of this knowledge.
  • Observation and persuasion skills especially with internal stakeholders (e.g. GBA directors, and local workforce).
  • An ability to communicate complex issues to diverse audiences, orally and in writing, in an easily-understood, authoritative, and actionable manner.
  • Time management and ability to multi-task with competing priorities.
  • Excellent decision-making capabilities and ability to make decisions and deal with conflicting priorities.

Additional Information

Why Arcadis?

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.

Together, we can create a lasting legacy.

Join Arcadis. Create a Legacy.

Our Commitment to Equality, Diversity, Inclusion & Belonging

We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other basis prohibited by law.