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Traffic Operations Centre (TOC) Operator - Toronto (On-site)

IBI Group

IBI Group

Toronto, ON, Canada
Posted on Saturday, May 11, 2024

Company Description

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

Job Description

Arcadis is involved with City of Toronto at the RESCU Traffic Operations Centre, 703 Don Mills Road, Toronto, ON for managing their day-to-day operations responsibilities. As a TOC Operator at the City of Toronto Traffic Operations Centre, you'll be responsible for operating a variety of Intelligent Transportation System (ITS) devices and information systems.

Your primary duties will include monitoring roadways for ongoing traffic movements, incidents, dispatching and coordinating with First Responders, disseminating traveler information, and managing database entries. Arcadis offers outstanding opportunities for passionate and professional individuals seeking to embark on an exciting career in network operations of Intelligent Transportation Systems (ITS). This opportunity represents the first step to a rewarding career with a multi-disciplinary global organization.

Role responsibilities:

  • Operate ITS devices and information systems on a multi-monitor computer workstation working with critical data that informs the safe operation of the city transport infrastructure.
  • Monitor roadways for traffic incidents and coordinate with First Responders in a timely, professional and concise manner.
  • Disseminate traveler information and manage real-time data entry database.
  • Work in a 24/7/365 environment with flexible shift times, including holidays.
  • Dispatching City staff and contracted crews for routine and emergency road traffic maintenance activities.

  • Collect, review, validate, and disseminate road restriction/closure information to the public, with the aim of causing the least disruption to the general public.

  • Starting pay is $19 hr.


  • High school or GED Diploma
  • Candidate must have in-depth experience with Windows PCs and proficient in the use of a multi-monitor computer workstation with the ability to quickly enter and manage a real-time data entry database.
  • In-depth knowledge of the Toronto geography and roadway network.
  • Skills in interpersonal relationships and ability to work well within a diverse group.
  • Confidence to use freeway management and other traffic control computer application and technologies such as cameras, variable message signs, sensors, and control devices.
  • Be self-motivated with the use of these systems to maintain a situational awareness on the City's entire road network.
  • Previous experience of writing reports, and correspondence will be considered an asset, although support and development will be offered to all successful applicants on this topic
  • Ability to coordinate real time activities and stay calm in the face of conflicting priorities.
  • Confident to take calls, dispatch on a radio or telephone and otherwise communicate in a clear and concise manner.
  • Ability to use sound judgement while collecting, reviewing, validating, and disseminating road restriction/closure information to the public and always communicate professionally.

Additional Information

Why Arcadis?

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.

Together, we can create a lasting legacy.

Our Commitment to Equality, Diversity, Inclusion & Belonging:

As an Equal Opportunity Employer, we are proud to support the growth and equality of our people through initiatives like our Mentorship Program, Global Women’s Network, and Diversity & Inclusion Council. We welcome applications from all suitably qualified candidates regardless of age, race, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, religion or belief, sex and sexual orientation.

Join Arcadis. Create a legacy.