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Credit Control Specialist - Canada

IBI Group

IBI Group

Victoria, BC, Canada
Posted on Thursday, May 30, 2024

Company Description

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

Job Description

This is a hybrid/remote role reporting into the Credit Control Manager, to support Western Canada. The Credit Control Specialist will support collection efforts by effectively managing a portfolio of assigned clients. This position will partner with finance and operations to proactively identify accounts receivable concerns, resolve, and mitigate future recurrences. The successful candidate is a leader who will use advanced analytical skills to review clients and their projects for complete account resolution. Specialist are responsible for accurately evaluating, documenting & reporting on client disputes that need resolution. Very strong written and verbal communication skills are required, along with the ability to establish credibility and effective professional relationships with clients, project managers, and other departments. Time management and the ability to prioritize tasks are required to be successful in this role.

Position responsibilities include, but are not limited to:

  • Monitoring and managing credit & collections for a portfolio of clients
  • Analysis of client billing to proactively address collections risk potential
  • Root cause analysis
  • Requesting and pursuing payment on delinquent accounts
  • Contacting client AP departments to establish payment dates and resolution on payment issues
  • Investigation and reconciliation of accounts receivable items
  • Accurately evaluate and report client issues to senior leadership, including reserve recommendations
  • Access client invoicing portals to obtain invoice status, recording status, and escalating concerns
  • Running reports for internal use, as requested
  • Running meetings with team and leadership to review & escalate aging
  • Reviewing and sending statements monthly, as appropriate.
  • Sending dunning notices and following a series of escalating emails to past due clients
  • Collaboration with Project, Billing, and other teams to find resolution
  • Calculating and driving the cash forecast for assigned portfolio
  • Perform activities associated with a collection’s emphasis (reporting, root cause analysis, training, team lead, systems/solution, etc.)
  • Credit adjudication


Required Qualifications:

  • Knowledge, or the ability to quickly attain the knowledge of, collections pertaining to engineering and construction industry, familiar with project accounting
  • Strong & detailed organizational skills
  • Comfortable presenting information through teams
  • Problem solving
  • Minimum years of experience: 5
  • Technical experience and skills: Microsoft Suite, intermediate Excel skills
  • Experience with credit adjudication

Preferred Qualifications:

  • Proven client relationship management skills and experience
  • Technical experiences and skills in Oracle
  • Have your CCP Designation or is working towards it
  • Education: Bachelor’s Degree or equivalent experience

Additional Information

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.

Together, we can create a lasting legacy.

Our Commitment to Equality, Diversity, Inclusion & Belonging:

As an Equal Opportunity Employer, we are proud to support the growth and equality of our people through initiatives like our Mentorship Program, Global Women’s Network, and Diversity & Inclusion Council. We welcome applications from all suitably qualified candidates regardless of age, race, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, religion or belief, sex and sexual orientation.

We request applicants submit a RESUME highlighting relevant work experience; please limit PDF files to 10MB. For design related roles, we also require a portfolio to review. We thank all applicants for their interest. However, only those selected for an interview will be contacted.

As part of Arcadis selection process, candidates may be requested to consent to background checks relevant to the role under consideration for, prior to receiving a job offer (as applicable under state law). These could include: work references, education and credential confirmation, employment verification, identity check, credit report, criminal offence, drug testing and driver’s license record.

The salary range for this position is $60,000 - 85,000. The base salary represents Arcadis’ hiring range for this position. Actual salaries will vary and will be based on various factors, such as location, skills, experience, and qualification for the role.