Summary:

Under general direction of the Workplace Manager, the Concierge Administrator, supports the Workplace Solutions (WPS) Department, associates/guests, and the AB businesses in each local office. The Concierge Administrator performs various duties to include concierge and receptionist duties

Primary Duties and Responsibilities:

• Respond to all incoming phone calls in accordance with outlined company procedures

• Assist visitors with visitor arrival and departure process following all company health and safety procedures

• Ensure visitors (customers, vendors, job applicants and other etc.) are properly displaying AB issued temporary identification

• Provide room reservation guidance

• Alert logistics coordinator to attend to conference room meeting issues

• Receive and fulfill concierge requests

• Follow lobby opening and closing procedures

• Maintain visitor sign in/sign out technology and equipment

• Coordinate with on-site security or badge administrator regarding card access issues

• Assist associates with questions related to badging, directions, etc.

• Communicate with day porters when service is needed

• Update the reception SOP, including commonly used phone lists

• Accept deliveries and route to recipient or designated location

• Direct first-responders to appropriate location, respond to 911 calls and other emergency services

• Perform administrative duties, as needed

• Manage necessary office supplies and equipment supplies to include taking inventory and ordering supplies

• Assist guests and visitors with printing from the guest printer

• Open turnstiles to assist hosts with bringing guests into the building

• Maintain and promote positive and professional working relationships with associates, teammates and management

• Comply with policies, procedures safety rules and regulations.

• Perform related duties as assigned

Required Skills and Qualifications:

• Requires a minimum of 1 year of related experience

• Completion of a 2-year associate degree preferred but not required

• Must have customer focus and an outstanding customer service mindset

• Must be able to multi-task and prioritize, tolerate stress, and work under pressure

• Must be able to problem-solve with the customers’ best interest in mind

• Must have elevated written and verbal communication skills, be able to listen and be detail oriented

• Must have strong interpersonal skills and ability to make customers feel welcome by utilizing a personable approach to service and maintaining a positive attitude

• Must be able to handle emotional, confrontational people in a calm and professional manner and never lose composure

• Knowledge of how to use a multi-line phone system

• Some knowledge of Microsoft Office Suite, MS Teams and SharePoint is required

Work Environment:

• The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function

• The noise level in the work environment is usually low

• The environment is an office environment

Physical and Mental Requirments:

• The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• While performing the duties of this job, the employee is regularly required to sit and talk or hear for extended periods of time

• Use hands and fingers to type, answer phones and forward calls

• Reach items with hands and arms

• Ability to lift 25 lbs. of materials

• Visual requirement is for close vision, distance vision, peripheral vision, and ability to adjust focus

• 50% or more time is spent looking directly at a computer

• Associate is required to stand and walk

• Ability to deal with stressful situations as they arise

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Affiliated Companies

Affiliated Companies: AmerisourceBergen Services Corporation