Primary Duties and Responsibilities:

• Respond within designated timelines, verbally or in writing in English and/or French to the patient, healthcare professional (HCP), requester, and client personnel to answer medical questions regarding assigned products based on product labeling, Frequently Asked Questions (FAQs), Standard Letters or available approved material.
• Enter all Medical Information requests in the designated database in English (with French verbatim as needed).
• Develop responses to complex inquiries based on the literature in a timely manner.
• Maintain and develop current Product Information, FAQs, Standard Letters, and other relevant medical information material in the designated database for assigned Products.
• Develop reports to provide to clients summarizing key performance indicators (KPIs) and other metrics. Generate agreed-upon reports in a timely fashion. Respond to any questions from clients in relation to these reports.
• Recognize, document, and forward Adverse Event (AE) / Adverse Drug Reactions (ADR) / Adverse Drug Experience (ADE), Medical Device Incident (MDI) to appropriate personnel as per procedures and within strictly defined timelines.
• Perform Individual Case Safety Report (ICSR) processing as per applicable Standard Operating Procedures (SOPs) and Work Instructions (WI) including but not limited to Triage, Duplicate Search, Data Entry, MedDRA codding, Narrative Writing, Medical Evaluation, Seriousness assessment, expectedness assessment, Causality assessment, Reportability Assessment, Regulatory authority submission, and follow-ups, etc.
• Recognize, document, and forward Product Quality Complaints (PQC) to appropriate personnel as per procedures and within strict acceptable timelines.
• Perform AE / ADR/ ADE / MDI / PQC reports’ reconciliation with internal and external stakeholders.
• Perform Literature Review as per the applicable organization’s SOP and WI
• Manage Mailboxes including filling emails in appropriate folders.
• Review and file incoming Faxes in the appropriate folder
• Act as a contact point for the client
• Work directly with internal and external stakeholders to request additional information or clarification as necessary;
• Assist in audit preparation.
• File and store all documents as per applicable SOP and WI.
• Other tasks assigned by the Director and/or Manager, as needed.
• May be required to be on standby / on-call as part of this role.
  

Experience and Educational Requirements:

• Bilingual, Fluent in English and French
• Bachelor’s degree in a healthcare-related discipline
• 1-2 years of experience in Medical Information, Drug Safety, Clinical Research, and/or equivalent and related experience in the pharmaceutical industry;
• Ability to engage well over the telephone with patients, consumers, and HCPs.
• Can-do attitude, with proven ability to meet strict deadlines.

Minimum Skills, Knowledge and Ability Requirements:

• Ability to communicate effectively both orally and in writing.
• Professional telephone etiquette; active listening and pleasant speaking
• Able to translate complex medical information to consumers and HCPs.
• Effective interpersonal, and organizational skills, and attention to details
• Ability to consistently meet deadlines.
• Ability to work effectively in a team-oriented professional environment.
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently
• Excellent writing and presentation skills
• Knowledge with MS Word, MS Excel, MS PowerPoint, other MS Office Programs, and Adobe Pro
• Strong knowledge of the pharmacovigilance industry including up-to-date knowledge of Health Canada, US-FDA, and ICH’s Pharmacovigilance requirements and guidelines
• Familiarity with Good Documentation Practice (GDP) and Quality Management Systems (QMS) is an asset.
• Able to work any 8-hour shift between 7:00 AM-9:00 PM EST, if necessary
• Can-do attitude, with proven ability to meet strict deadlines.

The successful candidate will (requirement)/may (asset) have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.

Le candidat retenu aura/pourrait avoir des contacts quotidiens avec des clients, des patients ou des pairs unilingues anglophones d'équipes interfonctionnelles

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Affiliated Companies:

Affiliated Companies: Innomar Strategies