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Patient Services Specialist II (ONSITE)

Innomar Strategies

Innomar Strategies

Customer Service
Tulsa, OK, USA
Posted on Saturday, June 10, 2023

Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!

What you will be doing

This is an ONSITE position located at a hospital system in Tulsa, OK *******

Primary Duties and Responsibilities:

  • Identifies and qualifies patients for patient assistance programs at assigned facilities.
  • Obtains appropriate signatures and documentation for completed PAP applications prior to submission of the application to the respective PAP.
  • Ensures that patient-specific reimbursement related information is obtained and available for review and for tracking of replacement product, including maintenance of files and documentation for PAP application submissions.
  • Interfaces appropriately with PAP representatives.
  • Establishes business relationships with assigned hospital contacts and other pertinent hospital department managers, keeping them informed of significant changes in site-specific recovery potential based on changes to PAPs.
  • Interfaces appropriately with assigned key account associates with information relevant to additional products and services provided by ABC and its subsidiaries.
  • Resolves barriers proactively that may affect reimbursement at assigned facilities and provides detailed updates to the Patient Services Management when unable to resolve independently.
  • Readily assists on special projects within job scope to improve reimbursement optimization when requested by management.

Special Assignments

The Patient Services Specialist II participates in special assignments from PS Management on an as needed basis, which may include but are not limited to the following activities:

  • Research of the Patient Services Programs to ensure accuracy of existing documentation, provides training and orientation to new and existing associates as required.
  • Initiatives to improve profitability.
  • Fills short-term vacancies at assigned facilities.
  • Provides mentoring and ongoing support to newly hired Patient Services Specialist

What your background should look like

Experience and Educational Requirements:

This position requires broad training in fields such as Medical Office Administration, Social Work, Medical Records, Patient Financial Services, Pharmacy, Nursing or similar vocations generally obtained through completion of a 2-year Associate Degree, technical vocational training, or equivalent combination of experience and education; normally requires a minimum of one (1) year experience as a Patient Services Specialist-I.

Minimum Skills, Knowledge and Abilities Required:

Demonstrated competence in Microsoft Excel and Word Attention to detail and accuracy Strong organizational skills Demonstrates ability to analyze data files Ability to be proactive and seek solutions under minimum supervision Ability to provide exceptional customer service Ability to effectively relate to patients, hospital staff and PS Associates Ability to communicate effectively.

What AmerisourceBergen offers

We offer a competitive total rewards package which includes benefits and compensation. Our commitment to our eligible population of team members includes benefit programs that are comprehensive, affordable, diverse, and designed to meet the needs of our team members’ and their families. Some of these programs include paid time off including paid parental leave, access to retirement savings vehicles, medical, dental, vision, and life insurance options, an employee stock purchase program, and other financial, health, and well-being focused benefits.

Because we take a balanced, global approach to our benefits, benefit offerings may vary by location, position, and/or business unit. Some benefits are company-paid, while others are available through team member contributions. For details visit


Full time

Affiliated Companies

Affiliated Companies: AmerisourceBergen Drug Corporation

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.