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Pharmacy Technician - Outpatient / Retail

Innomar Strategies

Innomar Strategies

Norfolk, VA, USA
Posted on Tuesday, June 13, 2023

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

Cencora is seeking qualified Full-Time Pharmacy Technicians for an open-door, outpatient Retail Pharmacy servicing primarily patients and employees of Children's Hospital of The King's Daughters (CHKD), as well as the surrounding community.

This position is 100% ON-SITE at the following client location:

Children's Hospital of The King's Daughters

601 Children's Lane

Norfolk, VA 23507


  • Greet and welcome patients to the outpatient pharmacy
  • Responsible for creating a patient profile in the pharmacy information system.
  • Enters necessary prescription plan information in the patient profile for processing and adjudicating patient’s prescriptions.
  • Responsible for entering all new prescription information into the pharmacy information system.
  • Addresses insurance, reimbursement, and payment issues as appropriate by communicating with insurance providers, patients and pharmacists.
  • Participates in achieving business goals and metrics for the Outpatient Pharmacy.
  • Retrieves and prepares medications for pharmacist review and verification.
  • Prepares inventory reports and builds orders in the inventory management system.
  • Submits drug orders, receives orders, and places inventory in stock.
  • Answers inbound telephone calls and triages calls as appropriate based upon the nature of the call to the appropriate staff.
  • Perform outbound telephone calls for pickup reminders, collecting additional information, and compliance reminders.
  • Assists with the reviews and handling of all adjudicated prescription claims to ensure appropriateness of reimbursement, co-pay and related financials and, if needed, as directed, follows up all such claims deemed inappropriate.
  • Assists Pharmacist by providing required information for therapeutic consults with patients.
  • Intervenes with Pharmacy Benefit Manager Companies to resolve plan and patient specific adjudication issues.
  • Actively participates by delivering medications and pharmaceutical supplies to patients ready for discharge as outlined by the concierge prescription program.
  • Rings out prescriptions and over-the-counter merchandise at the point of sale.
  • Stocks, straightens, and orders the front end merchandise.
  • Ensures all patients have an outstanding customer-service experience.
  • Ensures products purchased under the 340B program are utilized per policy & procedure
  • Performs related duties as assigned.

What your background should look like


  • License to work as a pharmacy technician in the state of Virginia required.
  • Minimum 2 years of experience in retail pharmacy operations
  • Experience with the Federal 340B Drug Pricing Program highly desirable but not required
  • Experience working with a pediatric patient population highly desirable but not required
  • Experience with non-sterile hazardous and non-hazardous compounding highly desirable but not required


  • Ability to communicate effectively both orally and in writing
  • Ability to work quickly and accurately under time and volume constraints
  • Strong interpersonal skills
  • Ability to resolve patient issues quickly and creatively in order to improve customer satisfaction
  • Familiarity with pharmaceutical products, services and drug interactions
  • Strong organizational skills; attention to detail Good analytical skills

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

For details, visit


Full time

Affiliated Companies

Affiliated Companies: Value Apothecaries Inc

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.