PRIMARY DUTIES AND RESPONSIBILITIES:

Provide expertise within Salesforce.com to include, but not limited to the following:
1. Application Administration
• Provide day-to-day end user support of the CRM application to all levels of the organization
• Create and manage user accounts and groups including security configuration
• Add, delete and modify users as employees are hired, transferred or leave the organization
• Create and manage custom objects, fields and formulas
• Develop and maintain validation rules and custom workflows
• Complete bulk imports and exports of data
• Batch reassignment of accounts and opportunities based on organizational changes
• Regularly perform database de-duping and cleanup procedures
• Manage ongoing support requests and administrative needs of users
• Create and refine reports, dashboards, and processes to continuously monitor data quality and integrity
• Assist users and stakeholders with analytics and report design and management
• Manage and implement best practices for creating and refreshing sandboxes and migration of data/metadata
• Participate in the integration process of the CRM system with other enterprise systems
2. Process Discovery and Enhancements
• Successfully partner with internal customers at all levels, ranging from leadership to end-users, to identify and address areas of improvement, additional functionality, training and support
• Determine, document and communicate user and system requirements, processes and standard procedures
• Work with leadership to leverage the application to support additional business processes or functions
3. Integration and Collaboration
• Collaborate with other business units that share the salesforce.com instance
• Partner with other divisions within company to ensure successful collaboration and sharing of data, contacts, leads, procedures, processes, knowledge and more
• Developing and helping to enforce master data management and governance
4. Training & User Adoption
• Develop training materials and documentation, keep materials up-to-date, coordinate new user and ongoing training sessions
• Conduct training
• Manage and communicate a schedule for future releases/enhancements
• Monitor user adoption rates and respond as needed (additional training sessions, communication, modifications, or other resources) to improve adoption

• Bachelor’s degree required.
• Normally requires four (4) to six (6) years directly related and progressively responsible experience.
• At least two years’ experience serving as a Salesforce.com administrator is required.
• Proficient in data management. Experience with Data Loader and other data scrubbing and reporting tools strongly preferred.
• Experience with the Salesforce API is preferred.
• 2+ year experience with Apex and Visualforce development is preferred.
• Solid understanding of accounts, leads, opportunities and contacts.
• Experience understanding and analyzing business needs, designing solutions based on needs, documenting functional requirements and assessing business impact.
• Experience with systems development lifecycle (SDLC) and system management processes, including requirements management, design, configuration and user acceptance testing.
• Strong team player with a customer service-oriented attitude.
• Demonstrated organizational skills and detail orientation with ability to multi-task in a fast-paced environment with competing priorities.
• Ability to communicate effectively, both orally and in writing.
• Excellent interpersonal skills.
• Working knowledge of computers necessary to operate effectively with company systems and programs.
• Salesforce.com Administrator and Developer certifications are preferred.

What Cencora offers

We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures.

Schedule

Full time€3 481,67 - €4 973,82

Affiliated Companies:

Affiliated Companies: World Courier (Lithuania) UAB