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Agent Coordinator

Innomar Strategies

Innomar Strategies

Wilmington, DE, USA · Durham, NC, USA · Weston, FL, USA
Posted on Thursday, August 17, 2023

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

Job Description

2nd Shift


  • Offers Operational, Customer Service support to various teams.
  • Dispatch/confirm shipments alerts
  • Maintain and Manage Post Flights
  • Enter GTC serial numbers in jobs.
  • Communicating shipment status updates with customers.
  • Enter return jobs for unused GTC boxes.
  • Monitor and handle all after hours pending work for WC Gateway Offices.
  • Recording agent fees and extra charges to apply when necessary.(Replenishment)
  • Initiating traces with the airlines when shipments have not arrived.
  • Routing / book shipments on next reliable & direct flights out (NFO service).
  • Verifying and coordinating the maintenance of cold chain. Answering agent calls
  • Monitor and address emails from agents
  • Monitor TMS reports as assigned
  • Coordinating with other departments
  • Handle Return job follow ups
  • Other duties and responsibilities as assigned by Supervisors / Manager.

What your background should look like


Strong Geography skills Team player Strong written and oral communication Professionalism Sense of Urgency Positive attitude Proficiency in World Courier systems (WorldSTAR, BioSTAR, OpSTAR, OptiView, etc.).


The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

For details, visit


Full time

Affiliated Companies

Affiliated Companies: World Courier Inc

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.