Under general direction of the Cubixx Solutions Operations Manager, the Customer Implementation Specialist will have direct ownership of the customer onboarding process for identified customers. The Implementation Specialist’s primary focus is to ensure a positive customer experience during the onboarding process of custom Cencora software solutions. By collecting actionable insights into customer behavior prior to contract execution, the Onboarding Specialist will be accountable for working with internal and external stakeholders to support each onboarding, conduct customer planning and training calls, system configurations, technical and post go-live support, reaffirming and/or redefining the process while aligning with and supporting Cencora Corporation initiatives. This is a Remote position and will require extensive domestic travel as needed to support business functions.

• Contributes to the development, documentation, and implementation of a standardized onboarding approach from contract execution to post implementation analysis.

• Onsite at Customer as well as remote, oversees and facilitates new customer onboardings by collaborating cross-functionally with internal and external counterparties, including but not limited to Proposal Management, Credit, Sales, technology, various Operations teams, and our external customers. Establishes onboarding timelines, conducts customer kickoff calls, manages timelines and expectations, conducts system and hardware training and configuration.

• Understands the different customer account structures and legal documentation required to establish new accounts.

• Utilizes mechanisms (ie. survey) to capture and document customer requirements with a systematic, streamlined methodology.

• Ensures all necessary account documentation is received and validated in a timely manner.

• Communicates updates to the Cencora business pipeline (ie. Onboarding Dash Board) of pending account Go-Lives to all levels of the company and customer Participates in technical and post go-live support at customer locations and remote.

• Manages, tracks, and escalates key milestones and deliverables to ensure customer expectations are being met.

• Resolves issues through coordination with various teams, including senior level executives.

• Ensures completion of all internal deliverables prior to account go live (via the Onboarding Dash Board utilized to streamline the overall process.)

• Conducts periodic post onboarding reviews via surveys; analyzes results and makes recommendations in accordance to findings.

• Identifies opportunities for improvement within in the onboarding process.

• Participates in strategic initiatives that will continue to enhance and further streamline the onboarding process.

• Performs related duties as assigned.

Requires experience in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year bachelor’s degree program or equivalent combination of experience and education; normally requires a minimum of three (3) years equivalent experience.

A successful candidate will have a demonstrated ability to build rapport and relationships with customers/business partners, a deep commitment to customer service, and strong interpersonal skills required to operate well in a team environment across multiple groups. Candidates must have the ability to complete work with minimal oversight.

• Strong customer focus and ability to partner with various internal groups, including senior leaders and front office.

• Ability to successfully influence many different groups and individuals to deliver high quality and timely results.

• Ability to directly address conflicts and escalate issues where appropriate.

• Excellent analytical, problem solving, and time management skills.

• Proven organization and prioritization skills.

• Strong written and verbal communication skills.

• Results driven, with strong attention to detail.

• Adaptable, flexible and willing to work in a dynamic environment.

• Comfortable working with a team and individually to deliver results.

• Strong working experience with Microsoft applications, with a particular strength in Word, Access, Excel, and PowerPoint.

• Demonstrated ability to build and interpret reports and graph/statistics desired.

• Ability to create trust and confidence quickly; presents a positive and professional image.

• High energy, positive attitude, team player.

• Willingness to travel as needed up to 75%.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

For details, visit https://www.virtualfairhub.com/amerisourcebergen

Schedule

Full time$53,800 - 79,310

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Affiliated Companies:

Affiliated Companies: ASD Specialty Healthcare LLC

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.