Clerk III - Collections and Credit
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
What you will be doing
The Collections and Credit Clerk III is responsible for performing a variety of accounting tasks requiring quick resolution of issues to allow AR/Credit, and Clerks I and II to perform their tasks timelier, assisting with the training of new associates, and interacting with outside customers and other departments in order to serve internal and external customers.
Proactively solicits payment on overdue account according to payment terms within department’s guidelines and key performance indicators (KPIs).
Oversee credit hold management for assigned portfolio based on collection model process. Establish internal & external customer relationships
Oversee assigned workflow to ensure service level agreements (SLAs) are met, including following collection scenarios and timely escalation process.
Communicates with other departments to resolve issues and improve processes.
Identifies payment discrepancies, and initiates disputes resolution process to facilitate rapid turnaround in collection effort; performs follow up procedures as needed.
When applicable, based on collection model; reviews customer refund check requests prior to manager approval.
Assists management in customer problem resolution & reconciliation and participates in decision-making. Action expected during monthly AR review meetings with leadership
When applicable, based on collection model; recommends payment arrangements requested by customers.
Performs related duties as assigned.
What your background should look like
Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program, technical vocational training or equivalent combination of experience and education. Normally requires a minimum two (2) years directly related and progressively responsible experience.
Ability to communicate effectively both orally and in writing
Strong leadership skills, comfortable in fast-paced environment
Good organizational skills
Ability to navigate multidiscipline work teams to resolve issues and respond to business needs
Ability to navigate multiple sites/systems simultaneously and efficiently
Good analytical, conceptual, and problem-solving skills to evaluate business problems and apply knowledge to identify appropriate solutions; ability to resolve associate issues effectively and efficiently
Excellent teamwork and interpersonal skills
Call queue environment, familiar with call queue a plus
Strong working knowledge of Microsoft Office suite; including Excel, PowerPoint presentations, Microsoft Outlook, Word, and familiarity with Financial reporting software tools, downloading reports and manipulating report data.
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
For details, visit https://www.virtualfairhub.com/amerisourcebergen
Affiliated CompaniesAffiliated Companies: Triose, Inc.
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.