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Pharmacy Program Support Representative - Orange, CA (Hybrid: In Office/Remote)

Innomar Strategies

Innomar Strategies

Customer Service
Orange, CA, USA
Posted on Wednesday, September 27, 2023

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

The Pharmacy Program Support Representative will perform duties and tasks related to the daily operations of the Elevate Provider Network and provide support to the managed care/pharmacy services department, including primary telephone coverage, management of network database, and creation and distribution of network materials and communications.

This is a hybrid in-office/remote position. Currently, the team strives to be in-office on Tuesdays and Wednesdays each week.

  • Primary telephone coverage for managed care and claims processing issues, updates to network database, creation and distribution of network materials and communications

  • Provides call, fax and email support for customers, Sales Executive, Business Coach, and Managed Care Directors to resolve customer issues for all Elevate related programs

  • Troubleshoot website issues for Central Pay and Prescribe Wellness and escalates to the proper team

  • Aids with pharmacy questions and issues including accounting, reconciliation issues, funds on hold and payment inquiries

  • Calculating pharmacy reimbursements, contract, DIR and GER/BER rates

  • Serves as liaison with Elevate partnered vendors: FDS, eRx, and Prescribe Wellness

  • Awareness and understanding of Elevate Help Desk Roles, Responses, and Procedure Work with other team members to ensure timely and proper completion of tasks and projects as assigned by management Identify and report to management any process or system concerns/errors discovered through self-exploration or customer reported

  • Be a strong team player

  • Actively participate in team and department meetings, trainings, and activities

  • Have an individual awareness of other aspects of Elevate beyond your current role and responsibilities

  • Understand what importance and function the other teams within Elevate have in relation to your team and functions

  • Receive and identify all MAC requests received via email and distribute accordingly

  • Daily entry of all requests & additions including data entry, online submission, and outcome communications

  • Weekly submission of research requests to PBMs

What your background should look like

  • Normally requires a minimum of one (1) year of proven results in similar subject matter functions within the pharmaceutical industry

  • A well-rounded knowledge and understanding of business transactions, accounting principles, and market awareness

  • A combination of training, education, and/or experience that results in a greater understanding of professionalism in conduct, demeanor, and communication styles

  • Display of successful execution of duties in increasing responsibility and impact on team and department duties and structures

  • Pharmacy Tech license or equivalent is preferred

  • Customer service and troubleshooting skills to properly resolve common everyday issues to prevent escalations or customer complaints

  • Strong personal organizational skills to facilitate successful completion of tasks and priorities as assigned

  • Ability to work interdependently with other team members to accomplish daily tasks and processes

  • Ability to communicate effectively and professionally verbally, non-verbally, and in writing

  • Possesses decision-making and problem-solving ability

  • Proficient in Microsoft Office Excel (e.g., VLOOKUP, Access, Word, Power Point, and Outlook)

  • Possess a high discipline for performing quality work and a strong focus on customer satisfaction

  • Proficient knowledge and experience in using features of Microsoft Outlook including: E-mail File Retention and Retrieval, Contact Management, and Calendar and Task Tracking Tools

  • Preferred working knowledge or experience of pharmacy benefit management companies and retail pharmacy operations

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

For details, visit


Full time

Salary Range*

$36,100 - 51,480

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Affiliated Companies:

Affiliated Companies: AmerisourceBergen Services Corporation

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.