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Coordonnateur/coordonnatrice de solutions pour les pharmacies spécialisées /Bilingual Specialty Pharmacy Solutions Coordinator

Innomar Strategies

Innomar Strategies

Canada · Remote
Posted on Wednesday, October 18, 2023

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing


  • Assurer un service optimal d’exécution des ordonnances en mettant l’accent sur la coordination et la planification de la livraison dans les délais prévus, les rapports, la facturation, les commandes, l’intégrité des données et la communication.
  • Veiller à ce que les activités des services de coordination soient précises et ponctuelles, conformément aux exigences internes et externes.
  • Communiquer directement avec les pharmacies et les autres fournisseurs de services pour s’assurer que les besoins des patients sont satisfaits.
  • Communiquer avec les patients pour coordonner l’obtention de leurs médicaments spécialisés.
  • Identifier et résoudre de manière proactive les problèmes de coordination.
  • Coordonner la mise en œuvre des divers éléments du programme.
  • Coordonner les approvisionnements liés à l’exécution des commandes par le biais de bons de commande et du contrôle de l’inventaire.
  • Fournir une rétroaction continue au gestionnaire de solutions pour les pharmacies spécialisées.
  • Collaborer à la formation des nouveaux membres de l’équipe.
  • Faire preuve d’innovation et améliorer les processus.
  • Capacité à travailler dans un Centre de soins aux patients situé dans un bureau ou dans une pharmacie qui se trouve dans un endroit éloigné.
  • Respecter et promouvoir les valeurs, les politiques et les initiatives de l’entreprise.


  • Diplôme post-secondaire ou grade d’associé ou une combinaison équivalente d’études et d’expérience est exigé.
  • Accréditation en technique de pharmacie au niveau provincial, un atout
  • Attestation de technicien en pharmacie ou de l’expérience en matière de coordination ou de remboursement en pharmacie, de préférence.
  • Capacité à travailler dans un Centre de soins aux patients situé dans un bureau ou dans une pharmacie qui se trouve dans un endroit éloigné.
  • Minimum de deux ans d’expérience connexe ou dans le domaine du service à la clientèle.


  • Solides compétences organisationnelles et de communication et en matière de résolution de problèmes
  • Aptitudes exceptionnelles dans le service à la clientèle
  • Attitude positive et dynamique
  • Faire preuve d’une bonne compréhension des services et de la clientèle d’ABS Canada
  • Démontrer une excellente compréhension des tâches de soutien reliées au programme qui sont nécessaires pour soutenir les opérations quotidiennes de l’entreprise
  • Solides compétences en communication verbale et écrite et en relations interpersonnelles et souci du détail
  • Capable de prendre des décisions en faisant preuve d’un jugement sûr et de prendre des initiatives avec un minimum de directives
  • Capacité à accomplir des tâches simultanément respecter les échéances fixées
  • Capacité à travailler en équipe
  • Maîtrise de l’anglais et du français (parlé et écrit)
  • Maîtrise de l’ordinateur et une bonne connaissance de Microsoft Office, maîtrise de l’ordinateur et une bonne connaissance de Microsoft Office, particulièrement Outlook et Excel.


  • Ensures an optimal prescription fulfillment service focusing on the coordination and scheduling of on time delivery, reporting, invoicing, ordering, data integrity and communication
  • Ensures accurate and timely coordination services activities in compliance with internal and external expectations
  • Communicates directly with pharmacies and other service providers to ensure the needs of the patients are met
  • Communicates with patients to coordinate procurement of specialty medication
  • Pro-actively identifies and solves coordination issues
  • Coordinates fulfillments for various program elements
  • Coordinates fulfillment supplies through purchase orders and inventory control
  • Provides on-going feedback to the Specialty Pharmacy Solutions Manager
  • Collaborates with the training of new associates
  • Actively demonstrates innovation and improvement of processes
  • Ability to work out of office based Patient Care Center or remote Pharmacy location
  • Embraces and fosters company values and company policies and initiatives

What your background should look like


  • A post-secondary or Associate degree program and/or an equivalent combination of experience and education is required
  • Provincial Pharmacy Technical Accreditation an asset
  • Pharmacy Technician certification and/or Pharmacy coordination or reimbursement experience preferred
  • Ability to work out of office based Patient Care Center or remote Pharmacy location
  • Minimum of two years of related experience and/or on Customer Service


  • Strong organizational, communication and problem solving skills
  • Demonstrate superior customer service skills
  • Positive can-do attitude
  • Exhibit a good understanding of ABS Canada services and client base
  • Demonstrate a solid understanding of the program support tasks needed to support the daily operations of the corporation
  • Strong verbal and written communication skills, interpersonal skills and attention to detail
  • Ability to make decisions using sound judgment and take initiative with minimal direction
  • Ability to multi-task and meet established deadlines
  • Ability to work well within a team-based environment
  • Fluent in English and French (spoken and written)
  • Ability to proficiently use computer and good knowledge of Microsoft Office, particularly Outlook and Excel.
The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

For details, visit



Full time

Affiliated Companies:

Affiliated Companies: Innomar Strategies

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

COVID-19 Vaccine Policy

As of October 18, 2021, Cencora requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption/accommodation.

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.