Customer Operations Learning & Development Intern (Summer 2024)
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
What you will be doing
Are you a talented and driven college student seeking an internship with a global Fortune 11 healthcare company? At Cencora, we are looking for individuals with an inclusive mindset and a passion for making a difference in human and animal health.
Our 10-week paid internship program has been developed to provide students with hands-on experience to learn more about the Healthcare industry and the impact to human and animal health. This internship program will provide you with professional development, networking and volunteer opportunities. You will learn about the Guiding Principles of our culture but most importantly, have the opportunity to become a key contributor in the future talent pipeline of Cencora.
Start Date: June 3, 2024
End Date: August 9. 2024
As an intern at Cencora, you will assist with various function-specific assignments under the guidance of our designated manager. You will also have the opportunity to contribute to established projects and initiatives while gaining valuable skills that will prepare you for future career opportunities within our organization.
As a Customer Operations Learning & Development Intern at Cencora, you will have the opportunity to gain hands-on experience in supporting the learning and development initiatives within our Customer Operations department. You will work closely with the Learning & Development team to assist in creating and delivering training programs that enhance the skills, knowledge, and performance of our customer service representatives.
Assist in developing training materials and resources for customer service representatives.
Collaborate with subject matter experts to gather information and create engaging training content.
Support the coordination and scheduling of training sessions or workshops.
Conduct research on best practices and industry trends related to customer service training.
Help evaluate the effectiveness of training programs through data collection and analysis.
Provide administrative support for learning management systems, including tracking employee training progress.
Assist in organizing employee engagement initiatives or events related to learning and development.
What your background should look like
Currently enrolled in undergraduate school with an upcoming completion of a bachelor’s degree. Must be able to work 40 hours per week from June 3 – August 9, 2023.
Ability to communicate effectively both orally and in writing
Good project management skills
Strong interpersonal, teamwork, and leadership skills
Good analytical, conceptual and problem-solving skills to evaluate business problems and apply knowledge to identify appropriate solutions
Must be eager to learn, self-motivated, flexible, accountable and can effectively handle multiple tasks at one time
Excellent organizational and time-management skills
Knowledge of computers to operative effectively with PowerPoint presentations, Excel spreadsheets, and Microsoft Outlook
Cencora is committed to fostering a global workplace that values all cultural, experiential and philosophical differences; creates pathways for every team member to thrive; makes a positive impact on communities through equitable access to healthcare; and is transparent and accountable for progress. Cencora focuses on driving an inspiring an inclusive culture. We challenge our people to lead fulfilling lives both in and outside of work.
To learn more about our purpose, internship program and careers, please visit Internship Opportunities | Careers (cencora.com) and follow us on Twitter and Instagram.
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
For details, visit https://www.virtualfairhub.com/amerisourcebergen
*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.
Affiliated Companies:Affiliated Companies: ASD Specialty Healthcare LLC
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.