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Senior Membership Coordinator

Innomar Strategies

Innomar Strategies

Pennsylvania, USA · Remote
Posted on Friday, November 3, 2023

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

Under general direction of the Contracts & Pricing Senior Manager, represents the Financial Shared Services group by operating as the liaison between the Group Purchasing Organization (GPO), Sales and Customer Maintenance in setting up new accounts as well as daily maintenance of existing accounts. Responsible for accurately entering membership information into the contract management database system timely and performing in depth analysis with the ability to resolve inquiries promptly. Performs Root Cause analysis of pricing and membership discrepancies and makes recommendations to Management by developing action plans and recommending and implementing solutions.

  • Operates as the key contact for GPOs, Customer Care, Sales and Progeneric inquiries, Supports problem resolution efforts to resolve invoice inaccuracies and maintains appropriate data logs.

  • Establishes and maintains the set up of new and existing accounts within the Vistex SAP Contract System and MetaStorm system timely and accurately.

  • Develops and utilize customer account set-up reports to perform analysis

  • Works with designated contacts at national and regional customer maintenance and ProGeneric teams to troubleshoot and resolve membership issues.

  • Performs in depth analysis of late customer set-ups, identifies source of issue and determines the appropriate action needed to resolve the issue; complex issues may require the coordination of several internal Cencora departments and/or representatives from the GPO.

  • Works with HIBBC to assign HIN#s for all new customer accounts.

  • As the key contact for ProGeneric and internal contract membership attachments.

  • Runs queries for bi-monthly membership list and provides to supplier community and chargeback department.

  • Maintains monthly membership report (Add and Delete).

  • Supports GPO business reviews representing the Financial shared Services Department.

  • Acts as key contact and supports corporate diversion department on compliance audits.

  • Maintains membership masters on local shared drive for the contract & chargeback organizations.

  • Evaluates business processes and system design and recommends changes that will improve department’s performance

  • Supports management initiatives and works closely with other functional areas in order to improve processes.

  • Performs related duties as assigned.

What your background should look like

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year bachelor’s degree program; normally requires a minimum of (4) years of progressively responsible related experience.

  • Working knowledge of SAP/Vistex C&CB system is required

  • Ability to multi-task and effectively manage large volumes of e-mail

  • Ability to communicate effectively both orally and in writing

  • Ability to work well in a team environment

  • Strong organizational skills; attention to detail

  • Strong analytical skills; ability to analyze data/situations quickly

  • Strong Customer Service Skills and focus

  • Ability to provide exceptional customer service

  • Strong problem solving skills; ability to work through difficult tasks

  • Ability to perform tasks with a high degree of accuracy; thorough

  • Capable of making sound decisions to achieve goals

  • Resourceful in pursuing or recommending new ideas and/or procedures

  • Ability to implement processes resulting in satisfactory audit practices

  • Proficiency with Microsoft Excel, Word and Outlook

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

For details, visit


Full time

Affiliated Companies

Affiliated Companies: AmerisourceBergen Services Corporation

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.