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Coordonnateur Bilingue de la Pharmacoviligance/ Bilingual Drug Safety Coordinator

Innomar Strategies

Innomar Strategies

Remote · Québec, Canada
Posted on Tuesday, November 14, 2023

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing


  • Assurer la gestion de l’information et la pharmacovigilance : Recevoir, numériser et documenter tous les renseignements cliniques pertinents en conformité avec les PON, protocoles et lois applicables;
  • • Travailler directement avec les clients internes et externes pour demander des renseignements additionnels ou des précisions, selon les besoins;
  • • Revoir l’information sur les patients dans la base de données et s’assurer que les documents sont exacts, selon les besoins du client; ajouter les rapports post-infusion dans la base de données afin d’assurer qu’elle contienne les bons documents pour aider les patients et répondre au besoin du programme de pharmacovigilance;
  • • Saisir les données dans les bases de données des programmes et le système de gestion de la qualité;
  • • Trier, classer et examiner les télécopies et les documents entrants;
  • • Aider à la traduction des documents;
  • • Effectuer un contrôle de la qualité des rapports d’événements indésirables conformément aux instructions de travail;
  • • Participer aux recherches documentaires et aux activités de révision;
  • • Effectuer des activités de rapprochements avec les clients et partenaires internes et externes;
  • • Faire des suivis et obtenir des précisions au besoin pour assurer que les rapports d’innocuité;
  • • Le coordonnateur de la pharmacovigilance se verra également attribuer d’autres fonctions et tâches au besoin, de temps à autre. • Il ou elle pourrait être appelé à travailler sur demande ou sur appel dans le cadre de son rôle.


• Un niveau minimum d’études collégiales est requis; un diplôme ou un diplôme avec une concentration en sciences de la vie est un atout important;

• Une connaissance de l’industrie de la pharmacovigilance est un atout;

• La capacité d’adaptation au changement et la volonté d’acquérir de nouvelles compétences au besoin;

• Une expérience dans le domaine médical ou pharmaceutique et de la terminologie médicale est un atout;

• Le bilinguisme (anglais-français) est un atout important;

• La capacité de travailler un quart de travail de 8 heures entre 8 h et 20 h, le cas échéant.


• Capacité de communiquer efficacement oralement et par écrit;

• Compétences interpersonnelles efficaces;

• Sens de l’organisation; capacité à effectuer plusieurs tâches à la fois;

• Souci du détail supérieur et démontré;

• Capacité à respecter les échéances de façon systématique;

• Excellentes compétences en matière de résolution de problèmes; capacité à communiquer ou à résoudre les problèmes de manière efficace et efficiente

• Bonne connaissance de l’informatique (y compris Microsoft Word, Excel, PowerPoint et d’autres programmes de la suite Office)

• Un bon accès à l’Internet est nécessaire pour le télétravail.

  • Le candidat retenu aura/pourrait avoir des contacts quotidiens avec des clients, des patients ou des pairs unilingues anglophones d'équipes interfonctionnelles.


  • Information Management and Pharmacovigilance: Receive, scan and document all pertinent clinical information in compliance with SOP/protocol and applicable legislation
  • Work directly with internal and external clients to request additional information or clarification as necessary;
  • Review patient information in database and ensure accurate documentation as per client needs;
  • Attach Post Infusion Reports to databases to ensure proper documentation for patient assistance and drug safety program needs;
  • Data entry into program specific databases and Quality Management System;
  • Sorting, filing and review of incoming faxes and documents;
  • Assist in processing translation of documents;
  • Perform quality check on adverse event reports as directed by the work instructions;
  • Assist in literature search and review activities;
  • Perform reconciliation activities with internal and external clients/partners;
  • Conduct follow-up and clarification seeking activities as required to ensure completeness of safety reports
  • The Drug Safety Coordinator will also be assigned other duties and tasks as required from time to time
  • May be required to be on standby/on call as part of this role


  • Minimum college level education required. A diploma or degree with a concentration in Life Sciences is a strong asset;
  • Knowledge of Pharmacovigilance industry is an asset
  • Adaptability to change and to learn new skills as required;
  • Experience in the medical and/or pharmaceutical field(s), medical terminology is an asset;
  • Bilingual, English/French is a strong asset.
  • Able to work any 8-hour shift between 8:00 AM-8 PM, if necessary


  • Ability to communicate effectively both orally and in writing
  • Effective interpersonal skills
  • Effective organizational skills; ability to multitask
  • Superior, proven attention to detail
  • Ability to consistently meet deadlines
  • Excellent problem-solving skills; ability to communicate and/or resolve issues effectively and efficiently
  • Computer skills (including knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs)
  • Good internet required for remote work

The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.

What your background should look like

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

For details, visit



Full time

Affiliated Companies:

Affiliated Companies: Innomar Strategies

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

COVID-19 Vaccine Policy

As of October 18, 2021, Cencora requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption/accommodation.

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.