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Pharmacy Operations Support

Innomar Strategies

Innomar Strategies

Customer Service, Operations
Remote · Ontario, Canada
Posted on Saturday, January 20, 2024

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing


  • Assist in the execution of corporate-wide pharmacy strategies and the standardization of practices across the entire national network.
  • Perform duties and tasks as assigned by manager, which may change from time to time, for example:
    • Address Innomar Pharmacies (IP), which include Innomar Pharmacy Partner Pharmacies, questions that arise (pending fees, copays, delivery issues, excessive/insufficient inventory, reports and reconciliation, insurance audits, internal and external compliance, and audit reviews).
    • Maintain reports, including the collection of operational reports from Innomar Pharmacies, consolidation of reports for internal and external clients, review of reports to ensure accuracy, and follow-up with Innomar Pharmacies on discrepancies in reports.
    • Assist with Pharmacy Initiatives, including retro-billing tracking, reconciliation of inventory and transactions, communication with the Innomar Pharmacies on issues that need to be resolved, and assist in the creation (and update of) SOPs and process flows.
    • Assist in launch of new products/programs and collaborate with Programs, Clinics, and Pharmacies on new launches. Communicate new program information and contact lists, process flows, training, and documents and provide feedback on new program launches.
    • Provide typed documentation of all communications relevant to strategies, initiatives, and projects to all departments involved.
    • Ensure necessary training distributed to Innomar Pharmacies is completed. Assist training department with names of employees who will require training and certifications (e.g., CAPHO).
    • Assist in maintaining pharmacy software to ensure standardization across the organization.

What your background should look like


  • High school diploma required;
  • Post-Secondary Pharmacy Technician Program is preferred;
  • Two or more years of related pharmacy experience;
  • Experience with pharmacy adjudication is an asset;
  • Experience in calculating benefit usage balances, co-pays, days of supply, and other health insurance mathematical calculations;
  • Experience in a healthcare or pharmacy setting;
  • Proficiency in Microsoft Office applications (Outlook, Word, Excel);
  • Extensive experience with Pharmacy Systems;
  • Organized with the ability to multi-task and maintain accuracy;
  • Excellent knowledge of pharmacy operations;
  • Excellent communication, customer service and interpersonal skills;
  • Ability to work independently and in a team environment;
  • Excellent time management skills; and
  • Bilingualism, French/English is an asset.


  • Strong analytical and mathematical skills;
  • Ability to communicate effectively both orally and in writing;
  • Effective interpersonal and relationship management skills;
  • Ability to effectively cross-functionally collaborate amongst various business units;
  • Effective organizational skills and attention to detail;
  • Ability to consistently meet deadlines;
  • Excellent problem-solving skills and ability to resolve issues effectively and efficiently; and
  • Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

For details, visit



Full time

Affiliated Companies:

Affiliated Companies: Innomar Strategies

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

COVID-19 Vaccine Policy

As of October 18, 2021, Cencora requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption/accommodation.

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.