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Pharmacy Concierge/ Meds to Beds Technician (Onsite- Norfolk, VA)

Innomar Strategies

Innomar Strategies

Norfolk, VA, USA
Posted on Wednesday, February 7, 2024

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing


Children’s Hospital of The King’s Daughters

CHKD Outpatient Pharmacy

601 Children’s Lane

Norfolk, VA 23507


  • Works as an integral part of the patient care team to identify patients to be discharged to home with medications

  • Engages patient/guardian to offer services of the on-site retail pharmacy

  • Triages prescriptions for discharge patients to the on-site retail pharmacy and ensures timely completion of prescriptions and coordination of delivery to patient bedside within facility

  • Supports all Concierge Service-related activities from prescription intake to bedside delivery at time of patient discharge.

  • Answers inbound telephone calls and triages calls to appropriate staff

  • Responsible for creating a patient profile in the pharmacy information system.

  • Enters all necessary prescription plan information in the patient profile for processing and adjudicating patient’s prescriptions.

  • Serves as primary Ambulatory Pharmacy resource to facilitate access and resolve all required discharge medication related issues. Including but not limited to; formulary/coverage issues, copay issues, patient assistance program eligibility, and other indigent programs.

  • Submits, receives, and places inventory in stock by utilizing knowledge of order placement, receiving, and merchandising.

  • Works with appropriate departments and internal patient care team members regarding patients who have limited financial resources for prescription medication and collaborates as required to create medication access to support discharge preparations.

  • Collaborates with internal team members, insurance companies, drug manufacturers, and prescription benefit administrators to coordinate drug coverage or resolve denials.

  • Participates in achieving clinical and business goals and metrics for the Ambulatory Pharmacy concierge Program.

  • Participates in program marketing and promotional campaigns.

  • Assembles data and prepares concierge program reports

  • Assists in the retail pharmacy as needed, including prescription workflow, stocking merchandise, and ringing transactions at the point-of-sale

  • Performs other duties as assigned

  • Complies with all established regulatory and organizational policies and procedures.

What your background should look like


  • Requires a minimum of three (3) years of experience in a community-based retail or hospital outpatient pharmacy or equivalent training and experience. Additional experience in any hospital setting or “lead” Technician experience is a plus. Associate’s Degree program preferred.

  • Pharmacy Technician certified with a state or national technical certification organization preferred (may be required in some states).

  • Demonstrated proficiency and process knowledge of outpatient prescription program payer/PBM billing, issue resolution, and payment processes—including Prior Authorization and Claim Exception Facilitation.

  • Understanding and process knowledge of medication billing systems in an ambulatory pharmacy setting

  • Demonstrated computer literacy-including Pharmacy Operating System experience and Word/Excel capabilities.

  • Prior POS and cash register experience required; Pharmacy POS/cash register experience desired

  • Direct experience and knowledge of Patient Assistance Programs and/or indigent drug programs is highly desired.


Ability to communicate effectively both orally and in writing

Ability to work quickly and accurately under time and volume constraints

Strong interpersonal skills

Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction

Ability to prioritize, facilitate, and problem-solve multiple time-sensitive tasks to completion.

Strong organizational, record-keeping, and time management skills are essential

Familiarity with pharmaceutical products, services and drug interactions

Strong organizational skills; attention to detail

Good analytical skills


What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

For details, visit


Full time

Affiliated Companies

Affiliated Companies: Value Apothecaries Inc

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned