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SPECIALIST I - CUSTOMER INTEGRATION

Innomar Strategies

Innomar Strategies

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See open jobs at Innomar Strategies.
Customer Service
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Posted on Friday, February 9, 2024

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

Primary Duties and Responsibilities:

  • Responsible for ongoing maintenance activity for AB/Cencora customers

  • Responsible for managing product access and eligibility for AB/Cencora customers

  • Interacts with all levels of the organization for requests related to delivery, programs and services, contracts, sales, finance, CSMP, and corporate departments

  • Supports the efforts for collecting, validating, and proactive licensure renewals ensuring regulatory compliance for customer and facility licensing which includes Federal DEA, State Board of Pharmacy, State Controlled Substance, and State Medical Device

  • Assists with Total Issue Resolution for issues that involve customer master settings and maintenance

  • This includes pricing, substitution, invoicing, customer eligibility, and price stickers

  • Responsible for following approval process for business-critical fields such as COGs

  • Has complete ownership of the customer file and all components such as contracts/PVAs, routing, program compliance, pricing, substitution setups, etc.

  • Ensures data integrity of customer setup, pricing, contract information

  • Implements and runs the audit processes for customer profile information; generates and analyzes reports for all key customer fields such as substitution programs, pricing fields, chain id, owner id, business types and parent/child relationship

  • Conducts daily maintenance and troubleshooting to maintain data accuracy in various systems

  • Creates and produces reconciliation and auditing report

  • Utilizes CRM system to track maintenance and new account requests

  • Other duties and responsibilities as assigned

What your background should look like

  • Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four-year bachelor’s degree or equivalent work experience

  • Normally requires a minimum of three (3) years related and progressively responsible experience; minimum two (2) years experience with Cencora or like company in customer service, customer maintenance, or administrative position

  • SAP experience required

  • Strong interpersonal skills, organizational skills and attention to detail

  • Ability to communicate effectively both orally and in writing

  • Good analytical skills

  • Working knowledge of standard Microsoft productivity tools

  • Demonstrated history of operating in a professional manner with customers or other associates

  • Excellent analytical skills relative to data analysis and data auditing

  • Excellent customer service skills, proven track record of detail-oriented problem solving, trouble shooting, and follow up

  • Demonstrated ability to work independently

  • Preferred knowledge of drug distribution industry or the Cencora organization

  • Experience using ERP Systems and Salesforce or other CRM systems

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

For details, visit https://www.virtualfairhub.com/amerisourcebergen

Schedule

Full time

Salary Range*

$49,000 - 70,180

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Affiliated Companies:

Affiliated Companies: AmerisourceBergen Services Corporation

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@amerisourcebergen.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

This job is no longer accepting applications

See open jobs at Innomar Strategies.