The Senior Contract Analyst will be responsible for accurately entering contract pricing and membership information into the contract management database system; maintains assigned customer contract files and is responsible for maintaining customer relations with appropriate contacts; manages all customer inquiries related to contract pricing discrepancies; performs Root Cause Analysis of pricing discrepancies and makes recommendations to Cencora management by developing action plans, and recommending and implementing solutions.

• Responsible for timely updates of all contract pricing and membership information into the contract management database system.

• Acts as key contact for the department for large revenue generating, government, and health systems customers; leads customer problem resolution efforts to resolve invoice inaccuracies and performs customer audits as agreed to in sales contracts.

• Develops and maintains customized customer report; delivers and presents customized reports to various levels of management.

• Develops Customer Business Review Presentations with minimal direction; relates and compares data from different sources and illustrates quarterly trends.

• Responsible for the maintenance of formulary contracts and providing customer tailored reports as designated such as Quote compares, Restrictions reports, Membership Add/Delete reports.

• Responsible for the maintenance of internal customer logs and generates related reports; validates daily/weekly/monthly/quarterly contract maintenance reports and makes appropriate contract management database system changes.

• Develops new approaches to contract administrations processes which results in improved invoice accuracy measured by audits; strives for continuous process improvement within assigned area of responsibility to achieve higher customer satisfaction measured by customer surveys.

• Acts as key contact for sales management team (Account Managers, Sales Directors, Sales VP's) for assigned customers with Contracts & Chargeback education and problem resolution.

• Establishes and maintains contract documentation files within MetaStorm system.

• Maintains exception reports that analyze customer contractual information and performs analysis.

• Supports the implementation of management initiatives and works closely with customer and other functional areas in order to improve processes.

• Performs in-depth analysis of contract discrepancies; identifies source of issue and decides on the appropriate action needed to resolve issue; complex issues may require the coordination of several internal Cencora departments and / or representatives from the Supplier.

• Participates in contract administration projects across the contracts & chargeback organization.

• Ability to attend meetings and provide valuable insight in problem resolution, suggesting department improvements in a professional manner.

• Receives, identifies, and resolves customer invoice discrepancies associated with contract and chargeback issues.

• Addresses issues in pricing with customer as they arise and in collaboration with customer service and suppliers; participates in customer visits as required.

• Assists in training as it relates to contract administration and corporate compliance policies.

• Performs related duties as assigned.

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year bachelor's degree program; normally requires a minimum of three (3) to five (5) years of related experience.

• Strong understanding of contracts administration is desirable

• Ability to communicate effectively both orally and in writing

• Ability to work well in a team environment

• Strong organizational skills; attention to detail

• Strong analytical skills; ability to analyze data/situations quickly

• Strong customer service skills and focus

• Ability to provide exceptional customer service

• Ability to professionally support management decisions

• Ability to work with all levels of management in a professional manner

• Strong problem solving skills; ability to work through difficult tasks

• Ability to perform tasks with a high degree of accuracy; thorough

• Capable of making effective decisions to achieve goals

• Resourceful in pursuing or recommending new ideas and/or procedures

• Ability to implement processes resulting in satisfactory audit practices

• Strong proficiency with Microsoft Excel, Word and Outlook. SAP and/or Salesforce experience is a plus.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

For details, visit https://www.virtualfairhub.com/cencora

Schedule

Full time

Affiliated Companies

Affiliated Companies: AmerisourceBergen Drug Corporation

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned