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Pharmacy Program Team Lead

Innomar Strategies

Innomar Strategies

Burlington, ON, Canada
Posted on Tuesday, June 11, 2024

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing


  • Coordinate prescription workflow and related activities to meet daily deadlines;
  • Ensure workload is shared equitably among associates, including those in other teams;
  • Coach and mentor their team members;
  • Actively contribute to the successful on-boarding of new hires and cross-training of existing associates;
  • Collaborate with other pharmacy associates to achieve desired results;
  • Ensure team monitors outgoing shipments to ensure delivery occurred within desired time frame;
  • Consult regularly with Pharmacy Manager, Pharmacists and other pharmacy program management;
  • Resolve or escalate operational and customer issues through a solution-based approach;
  • Maintain comprehensive knowledge of, and documentation on, the drugs/programs assigned to their team;
  • Maintain working knowledge of the drugs/programs assigned to other teams;
  • Able to disseminate knowledge and information efficiently to their team;
  • Act as a Subject Matter Expert for their program portfolio;
  • Work collaboratively with other Innomar business units and ABSG Patient Programs (including Health Forward) in fulfilling pharmacy responsibilities in program development and execution;
  • Participation in and representation of pharmacy at interdepartmental meetings;
  • Prepare/review and process manual claims and audits in a timely manner;
  • Liaise with the pharmacy Accountant to manage accounts receivable, assignment of benefits, and related documentation;
  • Enter prescriptions into the computer; retrieve and/or correct data in computer;
  • Assist team in completion of day-to-day activities to meet Program deadlines;
  • Screen calls and gather relevant information for Pharmacist;
  • Oversee inventory management practices;
  • Ensure timely completion of routine administrative tasks;
  • Understand pharmacy performance metrics;
  • Review and analyze reports, invoices or other financial documentation;
  • Prepare, review and/or maintain Quality Assurance documentation, including CAPAs;
  • Report Adverse Events in accordance with provincial regulatory standards and, where applicable, internal and contractual obligations
  • Fulfill any other duties within their scope of practice as outlined in the Job Description relevant to that designation;
  • The Pharmacy Program Team Lead will also be assigned other duties and tasks as required from time to time;

What your background should look like


  • Strong preference to have Professional Certificate of Registration with Provincial College of Pharmacy and two (2) years related experience;
  • Minimum two (2) years Specialty Pharmacy experience.


  • Excellent knowledge of pharmacy operations;
  • Knowledge of pharmaceutical industry an asset;
  • Previous supervisory or management experience an asset;
  • Strong proficiency in Kroll and adjudication practices;
  • Excellent knowledge of Public , and private TP payers' policies;
  • Proficiency in Microsoft applications (Outlook, Word, Excel, PowerPoint);
  • Bilingualism, French/English is an asset;
  • Working knowledge of ABSG Programs an asset;
  • Strong written and verbal communication skills;
  • Effective conflict-resolution skills;
  • Demonstrates honesty and integrity in their interactions;
  • Creates a positive work environment and encourages team member to share ideas;
  • Contribute to individual development of team members through effective coaching;
  • Ability to work independently and in a team environment;
  • Excellent time management skills, with the ability to multi-task and maintain accuracy;
  • Meticulous and well-organized, with strict attention to detail;
  • Makes sound decisions and takes responsibility for them;
  • Excellent problem-solving ability;
  • Able to work under pressure and adapt quickly to changing business needs
  • Willing to go beyond the call of duty and motivates team to do the same;
  • As part of your job duties, you may be required to lift up to 50 lbs.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.


Full time

Affiliated Companies:

Affiliated Companies: Innomar Strategies

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.