PRIMARY DUTIES AND RESPONSIBILITIES:

• Provide 1st and 2nd level support, as appropriate, ensuring ITIL incident, problem and change management practices are followed, and Service Level Agreements are met.
• Lead the investigation of incidents and problems, and identify solutions by working closely with business users, development team, infrastructure team and external vendors
• Ensure that workarounds/solutions are identified for the problems, so that the impact to the business is reduced.
• Ensure ITIL change and release management practices are followed when promoting code to the production environment
• Design, develop and implement industry best practices to minimize risks related to ERP, CRM, Web Servers, FTP server\Portals and enterprise Healthcare Solutions.
• Create and update documentation and process flows related to existing and new systems when designing new solutions, and when updating existing solutions.
• Review and assess the feasibility of applying vendor supplied application patches to determine the value and risk of making the change. Recommend application maintenance and support plan.
• Lead the deployment of application patches working closely with vendors, internal development, QA and infrastructure teams
• Define technology road map for supported systems and be the designated SME for application technology upgrade projects
• Lead technical planning for application maintenance, support and new capability projects based on application and project requirements. Research for potential solutions based on project needs
• Perform systems acceptance \ integration testing based on project needs, work closely with QA team as required

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Computer Science Degree or Bachelor’s Degree
• 5 to 8 years of experience in a similar role
• Experience working with ERP systems (Finance, warehouse and procurement modules), Web Technologies (IIS, SSL, .NET), pharmacy and health care systems, CRM solutions and other systems
• Working familiarity with Microsoft SQL Server, Windows Servers
• Experience in working with EDI would be an asset
• Proven analytical and problem solving skills
• Proven testing and documentation skills

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year bachelor's degree or equivalent work experience.
• Experience with problem, Change and Incident Management practices (ITIL)
• Comprises accredited technical resources (i.e. CCNA, MS SQL)
• Strong people and communications skills
• Strong ‘technical’ problem solving
• Strong customer service skills and teamwork oriented coupled with enthusiasm, energy, and self-motivation to work independently
• Good interpersonal, oral communication and written communication skills

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Schedule

Affiliated Companies:

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.