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Dispensing Operations Coach

Innomar Strategies

Innomar Strategies

New York, USA · Austin, TX, USA · Phoenix, AZ, USA · Minneapolis, MN, USA · San Francisco, CA, USA · Houston, TX, USA
Posted on Tuesday, June 25, 2024

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing


  • Review dispensary/pharmacy operations for compliance with state and federal regulations
  • Under close supervision of the Clinical Practice Consultant, the Pharmacy Technician will assist the Clinical Practice Consultant remotely and during onsite practice visits. They will assist in reviewing operational processes and reporting in the practice. They will serve as a subject matter expert for the practice.
  • Assist in coordinating the activities of dispensary/pharmacy employees with clinic staff to improve efficiencies, capture, and patient satisfaction.
  • Review operational activities and make recommendations to optimize dispensary/pharmacy processes
  • Review proper billing and reconciliation processes within QS1
  • Review proper procedures for processing and adjudicating a claim in QS1
  • Actively identifies and addresses customer needs and issues, determines appropriate support to ensure issue resolution.
  • Review QS1 reports with dispensary personnel, identify and address areas for improvement
  • Use available reports and tools to review dispensary/pharmacy performance and works with staff to develop action plan to improve performance (1. Capture Rate, 2. Prior Authorization Process, 3. Patient Access)
  • Coordinates with SIDW to ensure efficient and timely credentialing process for new sites
  • Effectively communicates customer needs with Clinical Practice Consultant and pharmacy director.
  • Reviews CMS FWA compliance for each customer
  • Assist the Clinical Practice Consultant team with communicating the SON contract portfolio with all customers
  • Performs related duties as assigned

What your background should look like


Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year Bachelor's Degree program or equivalent combination of experience and education. Normally requires a minimum of seven (7) years directly related and progressively responsible experience. Must be certified (CPhT) and registered with a state and national technical certification organization and in good standing.


  • Nationally Certified Pharmacy Technician
  • Experience using QS1
  • Ability to communicate effectively both orally and in writing
  • Ability to work quickly and accurately under time and volume constraints
  • Strong interpersonal skills
  • Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
  • Familiarity with pharmaceutical products, services and drug interactions
  • Strong organizational skills; attention to detail
  • Good analytical skills
  • Job requires minimum of 50% travel

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

For details, visit


Full time

Salary Range*

$70,400 - 100,760

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Affiliated Companies:

Affiliated Companies: ASD Specialty Healthcare LLC

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned