Summary:

Under general direction of the Manager, Customer Service, responsible for improving the daily operations of the department by contributing to the creation and maintenance of standard operating guidelines, procedures, templates, tools and training programs. Works with the supervisors and management to create and maintain reports, training initiatives and key performance metrics; acts as a backup supervisor when necessary. Proactively searches for and presents process improvement opportunities to management and helps define, plan and implement solutions; supports the development of site managers and supervisors by identifying training opportunities and contributing to the development of training programs.

Primary Duties and Responsibilities:

• Manages projects of a complex nature related to departmental performance; initiates, establishes, and maintains business relationships with all key stakeholders of the project, both internal and external; manages resources appropriately in order to reach goals and objectives

• Assists with day-to-day operations of the department as directed by the business development manager or director; works with teams and management to resolve schedule and resource conflicts

• Contributes to the creation, documentation, and maintenance of standard operating guidelines, procedures, templates and tools; looks for opportunities to standardize and simplify documentation and procedures across all models

• Proactively searches for and presents process improvement opportunities to management; assists management in defining, planning and implementing solutions

• Identifies training needs and assists in developing training programs to meet those needs

• Identifies reporting needs and develops reports to support client requirements and ICS performance goals; works with supervisors to standardize reporting as much as possible across the models and ensures that all supervisors understand and use the reporting tools effectively

• Identifies and defines IT needs for the department; works with various IT departments to ensure hardware and software needs are met

• Monitors and supports maintenance of the Document Management System

• Performs related duties as assigned

Required Skills and Qualifications:

• Requires some training in fields such as business administration, accounting, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year Bachelor's Degree program, technical vocational training, or equivalent combination of experience and education

• Normally requires a minimum of four (4) years progressively responsible and related experience, including at least two (2) years at a supervisory level

• Excellent customer service skills

• Working knowledge of all Direct Model client requirements, computer systems, and standard departmental procedures

• Good interpersonal skills

• Good relationship building skills

• Good oral and written communication skills

• Good group presentation skills

• Good analytical and organizational skills

• Good leadership skills; strong staff development skills

• Proficient in Excel, Microsoft Office Suite; expert in Goldmine, BAAN; working knowledge of ASW and Siebel; understanding of the EDI and web site processes

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Affiliated Companies

Affiliated Companies: Integrated Commercialization, LLC