PRIMARY DUTIES AND RESPONSIBILITIES:

Major Accountabilities:

• Ensures adequate training of FCMs on relevant therapeutic area needs, internal Working Processes and Standard Operating Procedures and that of the client; Manages the hiring, performance and development of the FCMs team; Oversees and approves expenses of FCMs; Ensures regular coaching of the FCM team through regular field visits; Assist the FCMs in peak or absence periods to ensure a streamlined program from a HCP’s perspective; Sets FCM Team objectives and KPIs and generates/maintains tools to generate significant performance metrics; Ensures team readiness for timely field implementation of current and future projects;

• Forecasts and allocates resources to support geographical needs of the program in keeping with Key Performance Indicators;

• Collaborates with the Client’s point of contact in activities, issues and insights relating to the FCMs’ duties and responsibilities;

• Provides continuous feedback to the Senior Program manager, the Client’s Point of Contact and other relevant internal and external stakeholders to ensure Best in Class status of the patient support program;

• May be required to be on standby/on call as part of this role.

• Responsible to report all Adverse Events to the assigned units/departments

Responsibilities include:

Client Interaction

• Provide leadership on client account

• Responsible for strategic program management

• Ongoing communication with key client personnel to review FCMs KPI and performance reports

• Develops strategies and action plan in collaboration with Program Management team and Client key stakeholders.

Team Management

• • Act as a role model, provide leadership and direction

  • Work with management team to ensure clear understanding of team mission and goals

  • Work with management team to help identify skills that are needed for projects or work activities and match skill requirements with available talent

  • Proactive management and provide direction to the FCM team

  • Assist in recruiting by interviewing and hiring for vacant positions

  • Conduct Performance Reviews and Professional Development for the FCM team

  Training and Mentoring

  • Manage, train and motivate FCM team

  • Assist in training and developing FCM team

  • Spends a significant proportion of time in the field with the remote team

  • Develops succession plans for key team members

  • Recruits, trains and develops high achievers

  • Provides leadership to FCM team and participates as facilitator for learning programs

  Program Management

  • Provide strategic guidance to the FCM team to optimize customer program experience

  • Proactive facilitation and management of activities and milestones

  • Ensure effective execution of best in class holistic services

  • Monitor activities (KPIs) to ensure superior customer experience and ensure compliance with Program's operating procedures

  • Utilize systems (CRM, Reports) to monitor, train and coach FCM team

  • Works closely with management team to promote synergy and identify efficiencies

  • Works closely with management team, client’s Point of Contact and other relevant internal and external stakeholders for strategic alignment

  Financial Accountability

  • Approve purchases, contracting, expenses, mileage and other budget related expenses

  Customer interaction

  • Act as program champion with influential stakeholders

  • Obtain feedback and input on program enhancements

  • Be a key strategic partner for the client Sales Team

  Technical Skills and Expertise

  • Stay abreast of industry trends and important pending legislation impacting business

  • Identify and collaborate with internal and external resources and experts