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FSA Customer Service Representative - Remote

Pearl Interactives

Pearl Interactives

Customer Service
Jacksonville, FL, USA
Posted on Saturday, November 11, 2023
Pearl Interactive Network sourcing Customer Service Representatives with an FSA Clearance or the ability to obtain clearance for future remote opportunities.

The Customer Service Representative will support incoming calls, emails, or chats regarding Federal Student Aid (FSA) Loan Servicing. You will manage inquiries and questions, notating accounts accurately with actions taken in response to the inquiries. Agents must live in Jacksonville, FL, or the surrounding area.

Job Duties

Respond to incoming calls, e-mails, or chats and make outbound calls regarding Federal Student Aid

(FSA) Loan Servicing

Answer inquiries and notate accounts regarding information provided and actions taken in response

to those inquiries

Make outbound calls to follow up with customers to clarify information or provide account updates

Process Credit Bureau Requests utilizing established processes and procedures

Support Contact Center expectations as well as departmental and corporate policies and procedures

Utilize the feedback tool to give and receive constructive feedback on call quality and department


Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and

web browser to respond to inquiries and perform job duties

Refer escalated calls or inquiries to appropriate levels as needed

Process requests received via general correspondence and notate accounts regarding actions taken

in response to those requests

Job Requirements

High School diploma or GED required

Minimum 6 months of customer service, administrative or call center experience required

Must be a U.S. citizen and currently reside in the U.S,

Must not be delinquent or in default on any federal student loans

Demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks

Ability to use basic math skills

PC Skills, Including MS Office Applications Required

Applicant will be required by contract to undergo program update training as student financial

assistance programs change, as well as required employee training

Reliable and maintain an acceptable attendance and punctuality record

Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed

Background/Suitability Check, And Skills Assessments Required

Pearl Interactive Network, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Employment Type: Full-Time