FSA Customer Service Representative - Remote
Pearl Interactives
This job is no longer accepting applications
See open jobs at Pearl Interactives.See open jobs similar to "FSA Customer Service Representative - Remote" Ontario Bioscience Innovation Organization .Customer Service
Jacksonville, FL, USA
Posted on Nov 11, 2023
Pearl Interactive Network sourcing Customer Service Representatives with an FSA Clearance or the ability to obtain clearance for future remote opportunities.
The Customer Service Representative will support incoming calls, emails, or chats regarding Federal Student Aid (FSA) Loan Servicing. You will manage inquiries and questions, notating accounts accurately with actions taken in response to the inquiries. Agents must live in Jacksonville, FL, or the surrounding area.
Job Duties
Respond to incoming calls, e-mails, or chats and make outbound calls regarding Federal Student Aid
(FSA) Loan Servicing
Answer inquiries and notate accounts regarding information provided and actions taken in response
to those inquiries
Make outbound calls to follow up with customers to clarify information or provide account updates
Process Credit Bureau Requests utilizing established processes and procedures
Support Contact Center expectations as well as departmental and corporate policies and procedures
Utilize the feedback tool to give and receive constructive feedback on call quality and department
tasks
Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and
web browser to respond to inquiries and perform job duties
Refer escalated calls or inquiries to appropriate levels as needed
Process requests received via general correspondence and notate accounts regarding actions taken
in response to those requests
Job Requirements
High School diploma or GED required
Minimum 6 months of customer service, administrative or call center experience required
Must be a U.S. citizen and currently reside in the U.S,
Must not be delinquent or in default on any federal student loans
Demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
Ability to use basic math skills
PC Skills, Including MS Office Applications Required
Applicant will be required by contract to undergo program update training as student financial
assistance programs change, as well as required employee training
Reliable and maintain an acceptable attendance and punctuality record
Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed
Background/Suitability Check, And Skills Assessments Required
Pearl Interactive Network, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Employment Type: Full-Time
The Customer Service Representative will support incoming calls, emails, or chats regarding Federal Student Aid (FSA) Loan Servicing. You will manage inquiries and questions, notating accounts accurately with actions taken in response to the inquiries. Agents must live in Jacksonville, FL, or the surrounding area.
Job Duties
Respond to incoming calls, e-mails, or chats and make outbound calls regarding Federal Student Aid
(FSA) Loan Servicing
Answer inquiries and notate accounts regarding information provided and actions taken in response
to those inquiries
Make outbound calls to follow up with customers to clarify information or provide account updates
Process Credit Bureau Requests utilizing established processes and procedures
Support Contact Center expectations as well as departmental and corporate policies and procedures
Utilize the feedback tool to give and receive constructive feedback on call quality and department
tasks
Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and
web browser to respond to inquiries and perform job duties
Refer escalated calls or inquiries to appropriate levels as needed
Process requests received via general correspondence and notate accounts regarding actions taken
in response to those requests
Job Requirements
High School diploma or GED required
Minimum 6 months of customer service, administrative or call center experience required
Must be a U.S. citizen and currently reside in the U.S,
Must not be delinquent or in default on any federal student loans
Demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
Ability to use basic math skills
PC Skills, Including MS Office Applications Required
Applicant will be required by contract to undergo program update training as student financial
assistance programs change, as well as required employee training
Reliable and maintain an acceptable attendance and punctuality record
Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed
Background/Suitability Check, And Skills Assessments Required
Pearl Interactive Network, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Employment Type: Full-Time
This job is no longer accepting applications
See open jobs at Pearl Interactives.See open jobs similar to "FSA Customer Service Representative - Remote" Ontario Bioscience Innovation Organization .