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Key Account Manager - OUD

Taylor Strategy Partners

Taylor Strategy Partners

Sales & Business Development
Chicago, IL, USA
Posted on Tuesday, February 6, 2024



The Key Account Manager will be responsible for helping Braeburn meet its mission to fight the opioid addiction crises by informing Healthcare Professionals (HCPs) about Braeburn’s products and related access resources. This role will help to ensure HCPs are fully informed about the clinical aspects of the product as well as how to obtain the product when making an independent treatment decision for their patients.

Specifically, the Key Account Manager will help Braeburn meet its overall sales objectives by delivering clinical product-related information and providing reimbursement-related information, in line with Company policies, to appropriate HCPs. The role will require the ability to deliver sales objectives as well as effectively educate on reimbursement-related information.

The skill sets required for a Key Account Manager are Accountability, Adaptability, Business Acumen, Judgement and Collaboration. He/she must possess experience within a complex Specialty Pharmacy distribution model. Experience with Buy & Bill acquisition is also desired.

The Key Account Manager must conduct all work activities in accordance with all company policies and code of conduct.


Specific Duties:

  • Achieve incentive goals, patient access to product objectives and other expected performance measures for geographic assignment.
  • Demonstrate detailed understanding of all aspects of Braeburn products by having thorough product, disease state and market knowledge. Understand and uphold the requirements to sell in a compliance manner consistent with the FDA-approved product labeling.
  • Exhibit strong selling skills through thorough preparation, by understanding customer needs, through communicating key selling messages, with superior listening and communication skills, and by gaining effective agreement on execution steps.
  • Review, analyze and interpret field reports to ensure quarterly and annual objectives are met.
  • Develop a deep understanding of assigned territory, including delivery of care, major payers and regulatory environment. Understand industry trends and emerging competition as well as reimbursement patterns and potential implications to patient delivery.
  • Provide information using internally approved materials to help inform physicians and office personnel about reimbursement-related information for Braeburn’s products.
  • Effectively manage and support accounts, which includes ensuring product access and resolving/triage reimbursement issues in a manner that complies with Braeburn policies, processesand procedures.
  • Collaborate effectively with all Braeburn internal cross-functional partners.
  • Develop ongoing dialogue with customers to effectively anticipate and adapt to customers’ needs, as well as market changes and challenges.
  • Exercise sound judgment and ensure integrity and compliance with all Braeburn compliance policies and Braeburn Code of Conduct.
  • Exercise fiscal control of operational expenses (car, gas, office supplies, telephone, lodging, meals, entertainment, etc.).


  • Drive for results/strong sense of accountability and ownership.
  • Strong work ethic and commitment to excellence.
  • Ability to build strong relationships and effectively inform HCPs about Braeburn’s products.
  • Strong attention to detail and follow-through.
  • Ability to solve problems creatively.
  • Proven expertise in informing healthcare provider offices surrounding coding, billing and submissions in range of payer environments.
  • Strong Emotional Intelligence.
  • Documented collaborative team-oriented skillset.
  • Strong ethical behavior and commitment to compliance.
  • Willingness to travel both regionally and nationally as needed (Up to 70-80%).
  • Demonstrated passion and empathy for improving Addiction/Mental Health patient care.
  • Experience in a start-up environment a plus.


  • Bachelor’s degree (BS/BA) required, Advanced Business Degree a plus.
  • 2+ years of sales and/or field market access experience in biotech/specialty pharmaceutical/device industries.
  • Proven sales or field market access performance as evidenced by market performance reports and recognition awards in Specialty Pharmacy markets.
  • In-depth understanding of reimbursement/insurance coverage for physician-administered treatments.
  • Proven product launch experience in a highly complicated and competitive environment.
  • Experience selling specialty products, in-particular physician-administered products such as implantable or injectable medication technologies in a healthcare setting.
  • Ability to work autonomously to find new business opportunities.
  • Valid driver’s license and in good standing.

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Vets/Disabled)