Manager, Telecommunications
University of Toronto
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Date Posted: 07/29/2024
Req ID: 38630
Faculty/Division: Ofc of the Chief Information Officer
Department: Enterprise Infrastructure Solutions
Campus: St. George (Downtown Toronto)
Description:
This Manager, Telecommunications is responsible for all aspects of the management, organization, operation, planning and development of telecommunications for the University. The incumbent manages telecommunications projects, develops budgets and funding requests, and evaluates and recommends and oversees the implementation of new technology, equipment and systems and is responsible for the supervision of staff in the Telecommunications department.
The incumbent will manage the operation and maintenance of VoIP, centrex and mobile telephony services and related telecommunication systems including analysis, coordination, and implementation. This includes leading the team responsible for the analysis/troubleshooting, system & networking monitoring of all telephony solutions, day to day maintenance and support as required. The Manager, Telecommunications will also manage support efforts for various hardware, software and equipment issues and problems as well as service or maintenance for the various telecommunications equipment and systems. Responsible for the overall performance (up time, adherence to SLA, etc.) of VoIP, centrex and mobile services including line configurations, and installations, voice mail and usage reporting. Leads the development and implementation of best practices, policies, processes, and procedures for the telecommunications team.
Qualifications:
EDUCATION:
University degree in business or related technical field or an acceptable combination of formal education and experience.
EXPERIENCE:
- Minimum ten (10) years of experience managing in a university IT environment with a good working knowledge of network, telecommunications and management of technical staff.
- Experience in dealing with vendors of IT and telecommunication projects.
- Experience in managing all phases of complex projects.
SKILLS:
- Excellent customer service skills
- Excellent problem solving, analytical writing and presentation skills.
- Excellent project management skills
- Good communication skills with the ability to interact well with all levels of staff at the University and with external vendors.
- Excellent interpersonal skills with high organizational and leadership abilities, judgment, and tact.
- Ability to lead a small team of telecommunications professionals.
- Ability to work with other distributed IT departments.
OTHER:
- General understanding of wireless and landline communications
- General knowledge of IT systems and platforms.
- General understanding of Voice/Video over IP (VOIP, SIP) protocols, standards, media, security and best practices.
Closing Date: 08/12/2024,11:59PM ET
Employee Group: Salaried
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone: PM 5 -- Hiring Zone: $118,368 - $138,097 -- Broadband Salary Range: $118,368 - $197,280
Job Category: Information Technology (IT)
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Diversity Statement
The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.
As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.
Accessibility Statement
The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.
The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.
If you require any accommodations at any point during the application and hiring process, please contact uoft.careers@utoronto.ca.
Job Segment: Project Manager, Telecom, Telecommunications, Network, Manager, Technology, Management
This job is no longer accepting applications
See open jobs at University of Toronto.See open jobs similar to "Manager, Telecommunications" Ontario Bioscience Innovation Organization .