Date Posted: 08/07/2024
Req ID: 39170
Faculty/Division: Student Life
Department: Student Engagement
Campus: St. George (Downtown Toronto)
Position Number: 00044588

Description:

About us:

Student Life connects life to learning. We believe every student should have the opportunity to participate in university life actively and find connection and community while discovering new ways of thinking and being in the world. We provide resources, support and engagement opportunities that are inclusive and accessible, ensuring every student can build experiences that set them up for a lifetime of success.

Within the Division of Student Life, the cluster of Student Life Programs and Services, supports students as they achieve personal, academic, career and civic goals. We engage students throughout their learning and development with the following units: Academic Success, Accessibility Services, Career Exploration & Education, Centre for Community Partnerships, Clubs & Leadership Development, Housing, Indigenous Student Services, Mentorship & Peer Programs, Multi-faith Centre, Orientation, Student Success, Transition & Engagement and TCard Services. Together with staff, faculty, students, alumni, employers and community partners, we provide an integrated and coherent path to success that reflects our students' diversity.

In support of U of T’s vision, Student Life Programs and Services is committed to creating diverse, accessible, inclusive and welcoming spaces of opportunity that foster deepened engagement, learning, personal growth, and identity development for all students. We are committed to embedding these principles into all the work we do, reducing barriers so that students from all backgrounds and lived experiences can feel a sense of belonging in the communities they find here.

To align with our strategic priorities, we encourage individuals from Black, Indigenous, and racialized communities to apply.

Your opportunity:

Under the general supervision of the Director, the incumbent provides administrative support for the Student Engagement team, including general office support (e.g. scheduling, general inquiries, filing, data entry, following up with students and campus partners); any issues or changes required with office computers and other technology; coordination of staff on-boarding and related logistics; scheduling of events, room bookings and reservations; other administrative tasks (e.g. key inventory, FIS requests, caretaking, office supplies, mail etc.) and special administrative projects (including the generation of routine reports and materials). This position also provides front line support for the resource lounge and some reception duties, responding to in-person, phone, email, and online chat inquiries.

The incumbent also takes the initiative to help ensure that deadlines and schedules are met; participates in the coordination of mass mailings; coordinates archiving and shredding services; monitors and orders office supplies and catering services; and performs other duties as required pertaining to the maintenance and operationof the team.

The incumbent must present a professional image by interacting knowledgeably and courteously with a variety of individuals including senior administrators, faculty, staff, students and community members. This position requires excellent communication, analytical, organizational and time management skills. The incumbent must be able to carry out a broad range of duties while exercising tact and good judgement. It is important to be able to adapt rapidly from one function to another while maintaining efficiency and accuracy, especially under pressure.

Your responsibilities will include:

• Acting as the first point of contact for general enquiries
• Resolving issues within the scope of the role and escalating problems as required
• Applying established standards to control the distribution of access to designated University spaces
• Documenting and maintaining standard operating procedures
• Advising students on the interpretation of rules and regulations regarding the use of space and organizing events on campus
• Determining logistical details and activities for events and/or programming
• Booking rooms and arranging appropriate accommodations

Essential Qualifications:

• Advanced College Diploma (3 years) or an acceptable equivalent combination of education and experience.
• Minimum three years related experience in a student services position, in an administrative role.
• Experience working with a student development approach.
• Experience providing excellent customer service to a wide variety of diverse stakeholders and providing assistance and support to clients/students.
• Experience with maintaining office systems (including databases) and interpreting office guidelines.
• Familiarity with the University of Toronto, its policies, procedures and their application.
• Advanced computer skills in Microsoft Office (must be able to set up templates and macros in Word and Excel, set up Excel spreadsheets including formulas, and prepare sophisticated PowerPoint presentations).
• Ability to analyze data and produce effective reports.
• Excellent oral and written communication, interpersonal, active listening, analytical, decision-making and organizational skills.
• Demonstrated initiative, accuracy and attention to detail.
• Demonstrated judgment, tact, discretion and ability to handle matters of a sensitive and confidential nature.
• Ability to organize a fluctuating workload in a changing environment under pressure to meet deadlines.
• Ability to work effectively both independently and within a team environment.

To be successful in this role you will be:

• Communicator
• Multi-tasker
• Organized
• Problem solver
• Tactful
• Team player

Closing Date: 09/06/2024, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time; This position is fully in-person.
Pay Scale Group & Hiring Zone:
USW Pay Band 09 -- $66,715. with an annual step progression to a maximum of $85,319. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Administrative / Managerial
Recruiter: Blythe Campbell

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.