Client Care Tech Support (2 year-term)
University of Toronto
Client Care Tech Support (2 year-term)
Date Posted: 10/18/2024
Req ID: 40224
Faculty/Division: Ofc of the Chief Information Officer
Department: Enterprise Apps & Solutions Integration
Campus: St. George (Downtown Toronto)
Position Number: 00043747
Description:
About us:
The Enterprise Applications and Solutions Integration (EASI) department within the Chief Information Officer’s (CIO) Division is a central department responsible for all matters pertaining to the development, maintenance and effectiveness of the core administrative management and student systems at the U of T. Included within these responsibilities are all central SAP systems, such as Financial Services, Human Resources, Research Administration and Procurement; the central U of T Student System (ROSI); approximately 40 related vendor and specialized web applications, as well as central Business Intelligence and Document Management applications.
Your opportunity:
Supporting managed workstations and Microsoft Office 365 services, the Digital Workplace team provides the University of Toronto community with efficient support of their standard technology requirements, including machine installation, configuration,disposal, data storage, business continuity, software licensing and updates, virus and ransomware prevention and cleanup, mobile device management, AV support and business solution implementation.
Your responsibilities will include:
- Responding to end-user service requests
- Listening actively to clients with concerns
- Applying established standards when deploying software and hardware
- Responding to service requests in a timely fashion
- Following-up with end-users on outstanding technical issues
- Providing orientation to others on work procedures and practices
Essential Qualifications:
- College Diploma (2 years) or acceptable combination of equivalent experience.
- Minimum two years front-line customer support for hardware and software; mobile devices, audio-visual equipment.
- Working knowledge of Windows 10 & 11, OS X, OS X Server, iOS, Android, Windows Mobile, Microsoft Office (Word Excel, PowerPoint, Access, Outlook, Project, Visio) and Apple computers.
- Making minor equipment repairs involving a high level of muscular coordination and/or manual dexterity where precision is essential.
- Excellent communication skills and customer service
- The ability to work in a fast-paced environment where time sensitive matters must be resolved immediately
- Proven Troubleshooting support skills using technical - Internet search, Knowledge Base and Forums based - resources for hardware, software and applications issue resolution
To be successful in this role you will be:
- Approachable
- Communicator
- Diplomatic
- Efficient
- Problem solver
- Resourceful
- Team player
NOTE: This is a 2 year-term position.
Closing Date: 10/28/2024, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 06 -- $55,728. with an annual step progression to a maximum of $71,265. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Information Technology (IT)
Recruiter: Khristen Sivaramalingam
Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Diversity Statement
The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.
As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.
Accessibility Statement
The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.
The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.
If you require any accommodations at any point during the application and hiring process, please contact uoft.careers@utoronto.ca.
Job Segment: Technical Support, Audio Visual, Document Management, ERP, Technology, Creative, Customer Service