Application Support Specialist
University of Toronto
Application Support Specialist
Date Posted: 10/28/2024
Req ID: 40393
Faculty/Division: Temerty Faculty of Medicine
Department: MedIT
Campus: St. George (Downtown Toronto)
Position Number: 00035198
Description:
About us:
Home to over 40 departments and institutes, the University of Toronto's Temerty Faculty of Medicine lies at the heart of the Toronto Academic Health Science Network and is a global leader in ground-breaking research and education, spanning clinical medicine, basic science and the rehabilitation sciences sectors.
Your opportunity:
MedIT provides information technology support for the Temerty Faculty of Medicine. Our mission is to partner and collaborate with clients, University, and third parties to determine value based, sustainable technology solutions that enable the Faculty to achieve its academic mission.
As Application Support Specialist, you will be responsible for administering and supporting various online systems and web-based applications. You will provide front-line end-user support and excellent customer service to the Temerty Faculty of Medicine. You will utilize excellent communication and customer service skills to support end-users including demonstrating new functionalities and recommending solutions to end-users.
Your responsibilities will include:
- Administering and supporting web-based applications and online systems, including probing for information from end-users to identify problems and establish needs.
- Providing detailed explanations including developing and delivering end-user training on computing procedures to faculty,staff, and students
- Creating and editing support documentation for web-based applications and online systems (i.e., user support guides, technical documentation)
- Providing technical support for unexpected problems, including researching, analyzing and recommending potential solutions and changes to systems
- Analyzing systems and web-based applications and making recommendations for technical enhancements
- Configuring web applications and systems according to requirements, user feedback, and project objectives
Essential Qualifications:
- Bachelor's Degree or acceptable combination of equivalent experience.
- Minimum three years of experience in application support, preferablyin a post-secondary or teaching hospital environment
- Demonstrated experience administering and supporting web-based applications and online systems
- Experience creating, drafting, and editing system and application support documentation such as user support guides and technical documentation
- Experience serving as the first point of contact for application support
- Experience configuring web applications and systems according to requirements and user feedback
- Experience with HTML, CSS, or other equivalent web development technologies
- Ability to solve complex technical and logistical problems
- Ability to communicate effectively with non-technical users
- Demonstrated analytical skills
- Excellent listening skills, empathy and patience
- Excellent oral and written communication skills & interpersonal skills
- Exceptional customer service orientation
Assets (Nonessential):
- Knowledge of the Faculty of Medicine and experience based in a University and/or hospital setting is an asset.
- Knowledge of M365 tools, including but not limited to SharePoint, or Power Platform
- Knowledge of Canvas, Focus, OASES, Learner Chart, LaserFiche, WebCV and/or Elements
To be successful in this role you will be:
- Communicator
- Organized
- Problem solver
- Self-directed
- Team player
Please note:
- This is a term position ending in November 2025.
Closing Date: 11/11/2024, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 10 -- $70,844. with an annual step progression to a maximum of $90,595. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Information Technology (IT)
Recruiter: Sharon Hung
Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Diversity Statement
The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.
As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.
Accessibility Statement
The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.
The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.
If you require any accommodations at any point during the application and hiring process, please contact uoft.careers@utoronto.ca.
Job Segment: Rehabilitation, Technical Support, Web Design, Equity, Healthcare, Technology, Creative, Finance, Research