Housing Admissions Assistant
University of Toronto
Housing Admissions Assistant
Date Posted: 12/13/2024
Req ID: 41118
Faculty/Division: Operations and Real Estate Partnerships
Department: UNIVERSITY FAMILY HOUSING - CS
Campus: St. George (Downtown Toronto)
Position Number: 00003326
Description:
About us:
University Family Housing is comprised of two 21 story residential towers and a unique stock of 83-century homes. The department provides housing to student families, faculty families and long-term residentialtenancies in two neighbourhoods on the St. George Campus to over 3000 adults and children, and provides on-site property management services, as well as educational and recreational programming for tenant families.
Your opportunity:
The Admissions Assistant position is a front-line service role providing information to departments and potential and current students about the University Family Housing residence and Admissions-related policies. Accordingly, therole requires communication skills, careful attention to detail, professionalism and patience. You will work closely with the Admissions team, the Residence Office, and others to ensure applicants and tenants have a positive experience. Other responsibilities include: processing and maintaining a database of applications, generating reports, offering housing to applicants using the relevant eligibility criteria, providing physical tours of the buildings, booking vacant spaces, checking accuracy of booking and vacancy information, checking ongoing tenant eligibility, issuing notices of ineligibility, responding to requests and complaints by providing information and referring as appropriate.
Your responsibilities will include:
- Responding to enquiries within the defined scope of the role and redirecting as appropriate
- Providing detailed information on program and/or course eligibility requirements, procedures, policies and deadlines
- Troubleshooting and resolving routine issues
- Booking rooms and arranging appropriate accommodations
- Coordinating meeting schedules, agendas, materials, action and follow-up items
- Formatting and maintaining communication templates
Essential Qualifications:
- Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
- Minimum three years in a challenging customer service role.
- Experience working in a residence or comparable environment.
- Intermediate StarRez database skills, including generating reports.
- Proficient in MS Word and Excel.
- Skilled in conflict management.
- Must be tactful, professional and objective in dealing with residents.
- Must have strong written and verbal communication skills as well as excellent customer service skills.
- Good judgment, discretion and a pleasant and helpful attitude are essential.
- Able to work independently as well asin a team setting.
- Meticulous in attention to detail and accuracy.
To be successful in this role you will be:
- Communicator
- Meticulous
- Multi-tasker
- Organized
- Possess a positive attitude
Please note:
- The University is closed from December 24, 2024 to January 3, 2025 inclusive. Applications will be reviewed when the University re-opens in January.
Closing Date: 01/05/2025, 11:59PM ET
Employee Group: USW
Appointment Type: Ancillary Operations
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 07 -- $59,172. with an annual step progression to a maximum of $75,673. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Facilities/Ancilliary Services
Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Diversity Statement
The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.
As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.
Accessibility Statement
The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.
The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.
If you require any accommodations at any point during the application and hiring process, please contact uoft.careers@utoronto.ca.
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