Date Posted: 02/20/2025
Req ID: 41712
Faculty/Division: UofT Scarborough
Department: UTSC:Arts & Science Co-op Programs
Campus: University of Toronto Scarborough (UTSC)
Position Number: 00051264

Description:

About us:

The University of Toronto Scarborough is a place of energy, enthusiasm and passion. Our commitment to inclusive excellence attracts the brightest learners, scholars and employees from around the globe. Our success has been made possible by the opportunity given to us by our Indigenous hosts to operate on their territory, and we cherish our continuing partnerships with these communities. The University of Toronto Scarborough is an exciting campus with unlimited potential. Join us on our journey.

This search aligns with the University’s commitment to strategically and proactively promote diversity among our community members (Statement on Equity, Diversity & Excellence). Recognizing that Black, Indigenous, and other Racialized communities have experienced inequities that have developed historically and are ongoing, we strongly welcome and encourage candidates from those communities to apply

Your opportunity:

The University of Toronto Scarborough has been a leader in co-operative education and work integrated learning (WIL), for 50 years. Co-op and WIL give students an opportunity to apply skills learned in the classroom, and to expand their knowledge through related work experience. The Department of Arts and Science Co-op is responsible for preparing over 2,700 undergraduate students from 37 academic areas to compete for paid co-op work term opportunities. The department is also responsible for engaging industry partners who provide these work terms. A coordinated effort among the stakeholders of student, employer, and university co-op programming contribute to the development of well qualified graduates who are prepared to assume a productive role in society. With a commitment to the equity, diversity and inclusion and the campus’ ‘Inclusive Excellence’ mission, the department works closely with academic departments and support services on campus and with employer and community partners to support students as they work to achieve their academic and co-op/integrated learning aspirations.

Reporting to the Assistant Director, Student Services, the incumbent will lead the overall co-op student experience and student success from admission to graduation with specific focus on student access to the co-op program, co-op curriculum, co-op programming, co-op community and program retention. This will involve ensuring service delivery requirements and standards for the program are being met; developing and implementing recommendations based on student survey and focus groups; implementing plans and process improvements for program services to meet department goals; supervising the day to day work of Student Development Coordinators facilitating preparation courses and delivering first year experience as well as programming to students at all stages of the program; maintaining program curriculum and journey maps for overall co-op experience; managing the curricular review process; coordinating representation in the calendar, and ensuring timetable and enrollment is secured for co-op course delivery; collaborating with other Team Leads, such as Team Lead, Co-op Hiring & Workplace Learning and Industry and Partnership Development Lead to ensure a holistic approach to student success and a positive student experience in the program; consulting with coordinators on student cases and responding to escalated complaints or student situations; and serving as a back up for aspects of preparation course delivery and coaching appointments during peak periods.

Your responsibilities will include:

• Planning and implementing workflow for a group
• Overseeing day-to-day service delivery requirements and operational needs
• Planning and overseeing the implementation of new and/or revised business processes
• Planning components of educational programs and/or course design
• Facilitating educational workshops and seminars
• Developing and implementing student retention plans that support strategic objectives
• Assessing and determining benchmarks and metrics

Essential Qualifications:

• Master's Degree in a relevant area of study (i.e. education, adult training, human resources) or acceptable combination of equivalent experience. Certified Training and Development Practitioner is an asset
• Minimum five years' experience working directly in support of individuals in the area of career development, preferably in a post-secondary environment
• Experience managing relationships between multiple stakeholder groups and working in a data or target driven environment, building community and engagement, enhancing student experience and student success
• Experience or knowledge of curriculum development, delivery and evaluation and services which supports and fosters equity, diversity, inclusion and access
• Experience and knowledge of student experience/success programming, adult learning principles and career development theories to create and deliver learning using educational technologies
• Experience supervising and leading staff, preferably in a unionized environment
• Must show evidence of a commitment to equity, diversity, inclusion and the promotion of a respectful and collegial learning and working environment
• Excellent oral and written communication skills are required in addition to the ability to make strong and confident presentations to a range of audiences
• Ability to work independently with strong organizational skills and a focused attention to detail
• Ability to prioritize work and multi-task
• Good judgement, tact and discretion and able to resolve issues, problems and competing goals
• Proven ability to foster an engaging team atmosphere built on collegiality and respect and motivate both individual and collective accountability to achieve department targets and plans
• Excellent computer skills, including proficiency with Word, Excel, PowerPoint, Outlook and CRM systems

Assets (Nonessential):

• Knowledge of user experience design is an asset
• Experience monitoring metrics and developing strategies to support student success

To be successful in this role you will be:

• Achievement oriented
• Adaptable
• Communicator
• Decisive
• Diplomatic
• Multi-tasker

Note:

• This is a TERM position ending in October 2025.
• A full job description is available upon request from the UTSC HR Office.
• This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto's Alternative Work Arrangements Guideline.

Closing Date: 03/02/2025, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 14 -- $90,056. with an annual step progression to a maximum of $115,169. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Administrative / Managerial
Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.